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Khushi Shaikh's avatar
Khushi Shaikh
Brass Contributor
Oct 20, 2020

Missing Files Toolbar in Client application

Hello Teams Gurus - A user who is owner of the team is experiencing an issue in the Teams client version.  She has no issues in the online version. When she clicks on a channel, and then clicks on th...
Teams Application
Ethan Stern's avatar
Ethan Stern
Iron Contributor
Oct 21, 2020
Try clearing the Teams cache- recently had a user having the same issue and this resolved it

Here’s what you need to do to clear the local cache for Microsoft Teams.
1. Quit Microsoft Teams.
2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
3. Delete contents of the entire folder.
4. Restart Microsoft Teams.
  • ajitchaudhari's avatar
    ajitchaudhari
    Copper Contributor
    Feb 22, 2024
    In Microsoft Teams Classic for Mac, I opened up Library/Application Data/Teams and deleted everything inside there. It solved the problem for me, thank you!
  • Khushi Shaikh's avatar
    Khushi Shaikh
    Brass Contributor
    Oct 21, 2020

    Ethan Stern There are many folders in the Teams folder. Are you sure, I need to delete all of them? Anything in particular to Cache instead?

     

    Thanks,

    • Ethan Stern's avatar
      Ethan Stern
      Iron Contributor
      Oct 21, 2020

      Khushi Shaikh you can delete all of them - they will be recreated once you restart Teams.

      If you want to target the folders you can delete the following, but I find it easier just to delete everything.

       

      "%appdata%" and press Enter. Then, Navigate to Microsoft > Teams. Once in the directory, you will need to delete all the files and folders within the following folders:

      Application Cache

      Blob_storage

      Cache

      Databases

      GPUCache

      IndexedDB

      Local Storage

      tmp

      • Khushi Shaikh's avatar
        Khushi Shaikh
        Brass Contributor
        Nov 10, 2020

        Hello Ethan Stern - It is recurring issue. any idea why is it happening? Clearing Cache does resolve issue but user is not satisfied with this behavior. 

         

        Best Regards,

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