Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call

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Regular Visitor

Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams conference won't send the dialpad inputs to the phone tree system. Is there a way we can make this work? 

7 Replies

This is a problem yes, I guess not so big since it only got 30 votes for the uservoice request. Vote for it and get others to vote and Microsoft will hopefully fix this.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33581026-dtmf-tones-do-not-wor...

checking to see if any resolutions came out of this. i'm experiencing this now. we're making a call through the conference line, but need to use the dialpad to choose options after dialing a 3rd number. @jcjchavez 

@jcjchavez(and a message to my future self when I get annoyed by this again)

 

So I realised that there are two dial pads. The one in the main Teams window doesn't send tones. 

 

kevtherev_0-1612267418519.png

But if you can navigate to the call itself there is another dial pad at the top. This does send tones.

 

kevtherev_1-1612267667892.png

:)

@kevtherev 

 

Unfortunately the dial pad within the call does not work either to navigate phone trees/menus during a conference call.

A year later and this continues to be an issue. When in a team meeting and selecting the dial pad, you are unable to navigate auto-attendants when adding members by phone number. It appears that the tones are not generated. If I call the number using the Calls icon the dial pad works great (as indicated below). My user licensing includes domestics calling plan and Microsoft E5.

@kevtherevThank you for your solution.  I was able to use it successfully today!

@B_Jennifer glad it was helpful and thanks for the note! I can't even remember posting it :)

 

@Jennifer Hurd sorry it didn't work for you.