Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call

%3CLINGO-SUB%20id%3D%22lingo-sub-1313637%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20won't%20send%20dial%20pad%20inputs%20when%20navigating%20a%20phone%20tree%20during%20a%20conference%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1313637%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20users%20sometimes%20need%20to%20dial%20to%20an%20external%20number%20from%20the%20Teams%20app%20on%20their%20phone%2C%20add%20another%20external%20number%20to%20the%20call%2C%20then%20use%20the%20dial%20pad%20to%20navigate%20a%20phone%20tree.%20However%2C%20the%20Teams%20conference%20won't%20send%20the%20dialpad%20inputs%20to%20the%20phone%20tree%20system.%20Is%20there%20a%20way%20we%20can%20make%20this%20work%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1313637%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Econferencing%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1313967%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20won't%20send%20dial%20pad%20inputs%20when%20navigating%20a%20phone%20tree%20during%20a%20conference%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1313967%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20a%20problem%20yes%2C%20I%20guess%20not%20so%20big%20since%20it%20only%20got%2030%20votes%20for%20the%20uservoice%20request.%20Vote%20for%20it%20and%20get%20others%20to%20vote%20and%20Microsoft%20will%20hopefully%20fix%20this.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F33581026-dtmf-tones-do-not-work-when-in-a-call%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F33581026-dtmf-tones-do-not-work-when-in-a-call%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1650530%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20won't%20send%20dial%20pad%20inputs%20when%20navigating%20a%20phone%20tree%20during%20a%20conference%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1650530%22%20slang%3D%22en-US%22%3E%3CP%3Echecking%20to%20see%20if%20any%20resolutions%20came%20out%20of%20this.%20i'm%20experiencing%20this%20now.%20we're%20making%20a%20call%20through%20the%20conference%20line%2C%20but%20need%20to%20use%20the%20dialpad%20to%20choose%20options%20after%20dialing%20a%203rd%20number.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F324145%22%20target%3D%22_blank%22%3E%40jcjchavez%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Regular Visitor

Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams conference won't send the dialpad inputs to the phone tree system. Is there a way we can make this work? 

2 Replies
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This is a problem yes, I guess not so big since it only got 30 votes for the uservoice request. Vote for it and get others to vote and Microsoft will hopefully fix this.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33581026-dtmf-tones-do-not-wor...

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checking to see if any resolutions came out of this. i'm experiencing this now. we're making a call through the conference line, but need to use the dialpad to choose options after dialing a 3rd number. @jcjchavez