Forum Discussion
Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call
Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams c...
jcjchavez(and a message to my future self when I get annoyed by this again)
So I realised that there are two dial pads. The one in the main Teams window doesn't send tones.
But if you can navigate to the call itself there is another dial pad at the top. This does send tones.
🙂
JULY 2023 UPDATE FROM MY FUTURE SELF:
They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.
A year later and this continues to be an issue. When in a team meeting and selecting the dial pad, you are unable to navigate auto-attendants when adding members by phone number. It appears that the tones are not generated. If I call the number using the Calls icon the dial pad works great (as indicated below). My user licensing includes domestics calling plan and Microsoft E5.
