Forum Discussion
Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call
jcjchavez(and a message to my future self when I get annoyed by this again)
So I realised that there are two dial pads. The one in the main Teams window doesn't send tones.
But if you can navigate to the call itself there is another dial pad at the top. This does send tones.
🙂
JULY 2023 UPDATE FROM MY FUTURE SELF:
They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.
As someone posted above, within a call box you will find a keypad button on the top right. If you click on it, a keypad will pop up in the middle of the screen and you can use that keypad for sending tones for phone tree options, account numbers, etc...
RogerNorthupThe initial issue is about a 3-way call, I don't know how this tread changed subject.
When in a Teams 3-way phone call, the dial pad is unavailable.From what I can tell from the original post the dialpad is not unavailable during a conference. It is there, it is just not sending the inputs when navigating a phone tree. eg. When a call says "press 1 for this menu" while in a conference call, the user is going to the dial pad and dialling 1 and nothing is happening.
My bad, the title says "when navigating a phone tree during a conference", I was implying that a conference is 3 people and more on call.
RogerNorthup That only works until you get the second call connected, then the dial pad disappears. In my testing.
We tell users to call the party with automation on their lines FIRST, then add other parties. In our situation this works, as we're typically adding a customer to a call with a third party vendor. Still a PITA.
