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Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call
Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams c...
jcjchavez(and a message to my future self when I get annoyed by this again)
So I realised that there are two dial pads. The one in the main Teams window doesn't send tones.
But if you can navigate to the call itself there is another dial pad at the top. This does send tones.
🙂
JULY 2023 UPDATE FROM MY FUTURE SELF:
They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.
This is a ridiculous, and completely unacceptable limitation in something that calls itself a phone system. Absurd.
- Yes, there are lots of things in Teams phone that could be improved. but at least for conference there is a work around. And its not a bad thing, you pause yourself out of the group, privately call the new user, dial the extension and then merge de call.
You probably have tested multiple phones systems and each one has issues... at least with this one its fully integrated into MS and we (if you are a reseller) get incentives everymonth 🙂
