Forum Discussion
Microsoft Teams user status unknown
Hello,
I have a problem with a single Windows 10 device where Teams user status is shown "Status unknown". It shows the user and other users status unknown. For other users that user is shown Offline in Teams. This behavior is seen in Teams desktop client and web version also. This isn't user profile related problem since I've tried other profiles and accounts with the device and still the issue persist.
So far I have:
- Uninstalled and reinstalled Teams
- Updated Windows (current version Build 19042)
- Reinstalled Office apps
- Updated computer BIOS
- Fully resetted the device
After the device reset Teams status worked correctly for few hours but after that the issue came back.
Any suggestions?
11 Replies
- I found an easy method to resolve the above issue. No need re installation or do many things in power shell.
1. Sign out from Team (Only Team application)
2. Inform Admin to remove the Team license from portal.
3. After save, wait for some time and assign the same license again.
4. Login in the use system.
The status show Green or what you want to set.
Note: Before do the all above, please check the web team version also. if all behave the same the above solution will work. I try for two of my uses. Hi AleksiBe, it sounds strange. Do you have the option to login the user on the Teams Mobile App? Is it a fresh enabled user for Microsoft Teams? Is the issue new or did it never work? For me it sounds like there is an issue with the Teams user object itself.
The issue is concerning every Office 365 account we have signed into Teams with this particular device. Using my own laptop for example the issue doesn't exist.
As I mentioned before this had worked in the past. The problem started last friday and was "fixed" for a moment after a reset for the device.
- Hi, really odd. Have you updated the TPM on this device?
