Forum Discussion
Microsoft Teams - personal vs work
I have a Microsoft Teams for my work email, but I added a personal account with my personal email for a meeting that I am in for a study group. I am not sure if the 2 or interconnecting and messing something up on the back in. I have a meeting that I can listen, hear, and speak in but I am not able to chat in. The person who runs the meeting sends the meeting invite and I can click on that. I use my phone for the meeting and on my app, I can't participate in the chat and when the meeting is over I cant see the chat history. When the meeting is going on and in the chat room, I have a message that says "There are people from external orgs in this chat. due to policy, you might not be able to see everyone's personal info". I also get the attached error message as well when I try to log in.
- Hello, it can become really tricky when the desktop client credentials get mixed. I've been there myself and this "reset script" has helped many times https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart
In addition to that be sure to switch to the account that should used using the "Accounts & orgs" in the top right corner in Teams. If you're still having trouble think about using Teams online with InPrivate / Incognito browser windows instead.
3 Replies
- Hello, it can become really tricky when the desktop client credentials get mixed. I've been there myself and this "reset script" has helped many times https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart
In addition to that be sure to switch to the account that should used using the "Accounts & orgs" in the top right corner in Teams. If you're still having trouble think about using Teams online with InPrivate / Incognito browser windows instead.- Hey, thank you so much, Christian. Can this work for the mobile app?
- You're welcome. If you mean the script it's not for mobile. Remove and reinstall the mobile app?
