Forum Discussion
Microsoft Teams not working with Google calendar
My entire organization has used the MS Teams add-on for Gsuite for months without issue, but this morning it will not connect. It acts as though it cannot resolve to the Microsoft servers, but the st...
Hello Everyone,
From Microsoft advisory
Users can't schedule Microsoft Teams meetings through the Google calendar add-on
TM282135, Microsoft Teams, Last updated: September 1, 2021 8:41 AM
Estimated start time: September 1, 2021 4:54 AM
September 1, 2021 8:41 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: Upon further investigation we have found an authorization failure has lead to impact and are working to get authorization cleared between Microsoft Teams and Google Calendar. We expect to be able to provide more details regarding a mitigation timeline by next update.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Root cause: An authorization failure resulted in severed connections between Microsoft Teams and the Google Calendar, causing the impact.
Next update by: Thursday, September 2, 2021, 5:30 AM (9/1/2021, 9:30 PM UTC)
September 1, 2021 7:11 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: Upon further investigation and information from your representatives, we're checking to see if this a third-party service related issue. In parallel, we're continuing to review telemetry to determine if there's a service side issue that also may be contributing to impact.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Next update by: Wednesday, September 1, 2021, 9:30 AM (1:30 AM UTC)
September 1, 2021 5:13 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: We've reviewed screenshots and Fiddler network traces displaying impact, but our review has proven inconclusive. We're reaching out to your representatives for additional information to continue our investigation.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Next update by: Wednesday, September 1, 2021, 7:30 AM (9/31/2021, 11:30 PM UTC)
September 1, 2021 4:54 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
From Microsoft advisory
Users can't schedule Microsoft Teams meetings through the Google calendar add-on
TM282135, Microsoft Teams, Last updated: September 1, 2021 8:41 AM
Estimated start time: September 1, 2021 4:54 AM
September 1, 2021 8:41 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: Upon further investigation we have found an authorization failure has lead to impact and are working to get authorization cleared between Microsoft Teams and Google Calendar. We expect to be able to provide more details regarding a mitigation timeline by next update.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Root cause: An authorization failure resulted in severed connections between Microsoft Teams and the Google Calendar, causing the impact.
Next update by: Thursday, September 2, 2021, 5:30 AM (9/1/2021, 9:30 PM UTC)
September 1, 2021 7:11 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: Upon further investigation and information from your representatives, we're checking to see if this a third-party service related issue. In parallel, we're continuing to review telemetry to determine if there's a service side issue that also may be contributing to impact.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Next update by: Wednesday, September 1, 2021, 9:30 AM (1:30 AM UTC)
September 1, 2021 5:13 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: We've reviewed screenshots and Fiddler network traces displaying impact, but our review has proven inconclusive. We're reaching out to your representatives for additional information to continue our investigation.
Scope of impact: Your organization is affected by this, and any user may experience impact.
Next update by: Wednesday, September 1, 2021, 7:30 AM (9/31/2021, 11:30 PM UTC)
September 1, 2021 4:54 AM
Title: Users can't schedule Microsoft Teams meetings through the Google calendar add-on
User Impact: Users are unable to schedule Microsoft Teams meetings through the Google calendar add-on.
More info: Users will receive an error when attempting to schedule a meeting which reads “Something went wrong with executing the add-on.”
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
It's frustrating that this is the second time the integration has stopped working and this time I was told that support teams have no authority to view past tickets or their solutions and I was painstakingly walked through illogical troubleshooting steps to "solve" the problem that I assured the support person was not what had resolved the issue previously. I was told that I had to do this or no help would be tendered. A rather frustrating place to be when I know, from the first time it happened, that the issue was not on my end.
TessZellner Thanks for taking the lead on this one. My MS Team add-on is working as well. I must tell I have not got a clue how to go about raising an issue with Microsoft but I can understand it could be frustrating.
- Hi, receiving this error now:
AADSTS50020: User account 'xxx' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '7969c887-ba98-48bb-8832-6c9239929d7c'(Microsoft Teams meeting add-on for Google Workspace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Does anyone experience the same issues and/or is there a quick-fix for that? Thank you!- For anyone interested, in some situations the Service Principal for the add-in might not be present, here, I show how to re-create it in that case
https://techcommunity.microsoft.com/t5/microsoft-teams/use-google-calendar-to-schedule-microsoft-teams-meetings/m-p/2718465/highlight/true#M99649
