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lorenzo1405's avatar
lorenzo1405
Copper Contributor
Sep 07, 2022

Microsoft Teams is not working on MacOS 12.5 or 12.5.1 Update

We updated a couple of our computers to Macos 12.5 & 12.5.1 and since then we have been experiencing extreme difficulty getting logged into Teams on our macbooks. All of our other staff's computers t...
developer
microsoft teams
Quality & Performance
NigelSS_GSD's avatar
NigelSS_GSD
Copper Contributor
Sep 08, 2022
Is it related to Apple's Private Relay service? Try turning that off and see if that fixes it. I'm on 12.5.1 and Teams (M1 build, 1.5.00.22362) works fine.
lorenzo1405's avatar
lorenzo1405
Copper Contributor
Sep 08, 2022

NigelSS_GSD Unfortunately, this option is not currently enabled on either device so I do not believe this is causing the issue. I've cleared all caches, signed out , restarted the device, went as far as factory resetting them and nothing. 

  • lorenzo1405's avatar
    lorenzo1405
    Copper Contributor
    Sep 08, 2022

    NigelSS_GSD We also cannot access the teams application online either. We are stuck on the loading loop and then get an error even though all settings are enabled and the custom URL's are being entered on the backend of each browser.  

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We updated a couple of our computers to Macos 12.5 & 12.5.1 and since then we have been experiencing extreme difficulty getting logged into Teams on our macbooks. All of our other staff's computers that have not been updated to the new update are working just fine. We have tried to uninstall & reinstall the application, hard restart the computers, clear the cache and nothing is working. Those who have updated their macbooks are stuck using the application on our phones until we find a solution. Can anyone assist with this? 

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We updated a couple of our computers to Macos 12.5 & 12.5.1 and since then we have been experiencing extreme difficulty getting logged into Teams on our macbooks. All of our other staff's computers that have not been updated to the new update are working just fine. We have tried to uninstall & reinstall the application, hard restart the computers, clear the cache and nothing is working. Those who have updated their macbooks are stuck using the application on our phones until we find a solution. Can anyone assist with this? 

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NigelSS_GSD Unfortunately, this option is not currently enabled on either device so I do not believe this is causing the issue. I've cleared all caches, signed out , restarted the device, went as far as factory resetting them and nothing. 

","body@stringLength":"449","rawBody":"

 Unfortunately, this option is not currently enabled on either device so I do not believe this is causing the issue. I've cleared all caches, signed out , restarted the device, went as far as factory resetting them and nothing. 

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Try turning that off and see if that fixes it. I'm on 12.5.1 and Teams (M1 build, 1.5.00.22362) works fine.","body@stringLength":"155","rawBody":"Is it related to Apple's Private Relay service? Try turning that off and see if that fixes it. I'm on 12.5.1 and Teams (M1 build, 1.5.00.22362) works fine.","author":{"__ref":"User:user:1512490"},"isEscalated":null,"postTime":"2022-09-07T19:59:44.649-07:00","parent":{"__ref":"ForumTopicMessage:message:3619601"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":2},"Revision:revision:3620153_1":{"__typename":"Revision","id":"revision:3620153_1","lastEditTime":"2022-09-07T20:15:59.837-07:00"},"QueryVariables:ReplyList:message:3620153:1":{"__typename":"QueryVariables","id":"ReplyList:message:3620153:1","value":{"id":"message:3620153","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743095130000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743095130000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1743095130000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1743095130000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:3620157":{"__typename":"ModerationData","id":"moderation_data:3620157","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3620157":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1511755"},"id":"message:3620157","revisionNum":1,"uid":3620157,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3620153"},"conversation":{"__ref":"Conversation:conversation:3619601"},"subject":"Re: Microsoft Teams is not working on MacOS 12.5 or 12.5.1 Update","moderationData":{"__ref":"ModerationData:moderation_data:3620157"},"body":"

NigelSS_GSD We also cannot access the teams application online either. We are stuck on the loading loop and then get an error even though all settings are enabled and the custom URL's are being entered on the backend of each browser.  

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