Sep 13 2022 03:44 AM
Sep 13 2022 03:44 AM
We are using Microsoft teams direct routing.
I have assigned a number to user, Microsoft teams E3 license plus phone system license .
Upon logging in user can not see the dial pad .
Moreover if you type the number from keyboard and attempt to dial you see below :
With your calling licence, you can only call people within your organisation. Talk to your IT admin to change your licence
Please share your valuable inputs to fix this issue
Sep 13 2022 05:06 AM
Sep 14 2022 09:42 AM
Sep 14 2022 10:31 AM
@Rohit001 which of these steps are you struggling with?
The process is well documented and fairly straight forward.
Sep 14 2022 10:38 PM
Sep 15 2022 01:55 AM
@Rohit001 Sounds like you have (or have had) a Lync or Skype for Business Server deployment on premises. Is this the case?
Assuming that you're syncing the account in question from AD, can you look at the attributes of the concerned user account and see what the value for MSRTCsip-DeploymentLocator is? If this value is SRV then that is your problem.
If you still have a Skype on-premises environment, then you need to implement a hybrid configuration and migrate your users online.
If you no longer have Skype on-premises then you need to correct that attribute as it is causing the wrong Interpreted User Type to be defined online and is causing Teams to think that there is a Skype account on-premises for that user.
Sep 15 2022 02:28 AM
Sep 15 2022 03:16 AM
Sep 15 2022 03:35 AM
Sep 15 2022 03:50 AM
Sep 15 2022 04:11 AM - edited Sep 15 2022 04:11 AM
@Rohit001You can ignore the previous post based on that output. I've not seen such an error for a pure cloud user. Can you run the previous command again but for the Hosting Provider attribute. I can't think where else its pulling that IsSfbCloud result from.
Get-CsOnlineUser -Identity email address removed for privacy reasons | select hostingprovider | fl
Sep 15 2022 10:26 AM
Sep 16 2022 04:09 AM
@Rohit001 The error you're receiving is stating that the prerequisite of the account being homed online isn't met, but we can see from the output of the previous command that it is (sipfed.online.lync.com).
If you've performed all other basic troubleshooting steps such as alternate user account, reapplying licensing etc. then for the speediest resolution I would simply raise a new Service Request from within the Support blade of your Admin Portal.
I would be really interested in knowing the outcome, and would appreciate it if you post the fix here.
Sep 16 2022 05:14 AM
Oct 13 2022 03:15 AM
Oct 13 2022 03:19 AM
Jul 04 2023 02:00 AM