MIcrosoft teams Direct routing | user Dialpad missing

[Rohit001]

We are using Microsoft teams direct routing.

I have assigned a number to user, Microsoft teams E3 license plus phone system license .

Upon logging in user can not see the dial pad .

Moreover if you type the number from keyboard and attempt to dial you see below :

With your calling licence, you can only call people within your organisation. Talk to your IT admin to change your licence

Please share your valuable inputs to fix this issue

[#2]

Hello,
Please see this guide to start troubleshooting missing dial pad

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad

[#3]

Hi Andres,


Thanks for your response, I have performed all the diagnostics, the reason has been found,,
The reason is microsoft user is not hosted online,therefore not showing licens, now the problem is how to enable hosted online for the user

[#4]

@Rohit001 which of these steps are you struggling with?

1. Create a user in Microsoft 365 or sync an on-premises user, and assign a Phone System license.
2. Ensure that the user is homed online.
3. Configure the phone number and enable enterprise voice.
4. Assign Teams Only mode to users.

The process is well documented and fairly straight forward.

[#5]

Hi Ben,

Thanks for your response, you actually got it..
The problem is at point number 2,
it says the user is not homes online , see below :


Checking if the user is hosted online.
We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online.
 Tell me more about this issue and how to resolve it
Additional Details
IsSfbCloud = False

No idea, how to fix this.

[#6]

@Rohit001 Sounds like you have (or have had) a Lync or Skype for Business Server deployment on premises. Is this the case?

Assuming that you're syncing the account in question from AD, can you look at the attributes of the concerned user account and see what the value for MSRTCsip-DeploymentLocator is? If this value is SRV then that is your problem.

If you still have a Skype on-premises environment, then you need to implement a hybrid configuration and migrate your users online.

If you no longer have Skype on-premises then you need to correct that attribute as it is causing the wrong Interpreted User Type to be defined online and is causing Teams to think that there is a Skype account on-premises for that user.

[#7]

Thanks for your response,
We have this new setup, we were not using skype on premises earlier,
Where i can check this parameter please, it would be a great help.

[#8]

@Rohit001 ok, connect a Teams PowerShell Session and run the below for the concerned user:

Get-CsOnlineUser -Identity email address removed for privacy reasons | select Displayname, interpretedusertype, onpremhostingprovider, teamsupgradeeffectivemode | fl

Please post the output.

[#9]

Here is the output:

DisplayName : Vikramaditya Harchekar
InterpretedUserType : PureOnlineTeamsOnlyUser
OnPremHostingProvider :
TeamsUpgradeEffectiveMode : TeamsOnly

[#10]

HI Ben, while i perform a test, it stucks here


Checking the requirements to display a dial pad in the Teams desktop client for user email address removed for privacy reasons.
We found some issues that would prevent the dial pad from displaying in the Teams desktop client. Please save these results and share them with your administrator and refer them to https://aka.ms/nodialpad for the next steps.
Test Steps

Retrieving user authentication information for user email address removed for privacy reasons.
Successfully retrieved the user authentication information.
Test Steps

Retrieving settings callingPolicy, policySettings, tenantVoiceSettings, voiceAdminSettings for user email address removed for privacy reasons.
Successfully retrieved the user settings.
Test Steps

Checking if the user's policies permit them to make private calls.
The user is permitted to make private calls.
Additional Details

Checking if the user is hosted online.
We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online.
 Tell me more about this issue and how to resolve it
Additional Details
IsSfbCloud = False

[#11]

@Rohit001You can ignore the previous post based on that output.  I've not seen such an error for a pure cloud user. Can you run the previous command again but for the Hosting Provider attribute. I can't think where else its pulling that IsSfbCloud result from.

Get-CsOnlineUser -Identity email address removed for privacy reasons | select hostingprovider | fl

[#12]

Many Many Thanks Sir for taking the time to help me... here is the output:

PS /home/rohitmahajan> Get-CsOnlineUser -Identity "email address removed for privacy reasons" | select hostingprovider | fl

HostingProvider : sipfed.online.lync.com


PS /home/rohitmahajan>

[#13]

any further inputs

[#14]

@Rohit001 The error you're receiving is stating that the prerequisite of the account being homed online isn't met, but we can see from the output of the previous command that it is (sipfed.online.lync.com).

If you've performed all other basic troubleshooting steps such as alternate user account, reapplying licensing etc. then for the speediest resolution I would simply raise a new Service Request from within the Support blade of your Admin Portal. 

I would be really interested in knowing the outcome, and would appreciate it if you post the fix here.

[#15]

Yes, I have another ticket going on wit Microsoft, even they are unable to find the problem.. I have done all the basic troubleshooting you mentioned. This problem is occurring for two users, both are in different different tenants, we don't have any other users. I will surely post the solution once it gets fixed. Thanks for all your help.

[#16]

Hi Ben,
The issue is fixed, The issue was at microsoft end.. Microsoft agent told me this was one of the rarest issue which could only be fixed by Microsoft product group team be doing the forceful synchronization from the microsoft centralized tool

[#17]

I have been facing another issue on incoming calls to Microsoft teams, in this case calls are disconnecting after 30 seconds because there is no acknowledgement from the Mobile provider, but i am suspecting an issue with 200 OK coming from Microsoft teams, which is the reason provider is not giving ACK in response to this 200 OK... I am attcahing the trace here, if you help






Session Details:

-------------------SIP------------------
2022-10-13 21:04:11.625
INVITE sip:+919986962695;tgrp=PCXT213;trunk-context=email address removed for privacy reasons;transport=udp;user=phone SIP/2.0
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Max-Forwards: 69
Content-Type: application/sdp
Route: <sip:[2402:3a80:2000:c66f::4]:5060;transport=udp;lr>
Content-Length: 318
Request-Disposition: no-fork
P-Asserted-Identity: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;user=phone>
P-Asserted-Identity: <tel:+919760175779>
Contact: <sip:[2402:3a80:2000:c63a::6]:5060;transport=udp;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093>
Supported: norefersub,100rel
Allow: ACK,BYE,CANCEL,INFO,INVITE,NOTIFY,OPTIONS,PRACK,REFER,UPDATE
P-Charging-Vector: icid-value=GYloAEVZEtB7TeriLnDMBSEP;icid-generated-at=10.40.44.135;orig-ioi=ims.mnc086.mcc404.3gppnetwork.org
P-Early-Media: supported

v=0
o=LucentIBCF 1979343852 1979343852 IN IP6 imsgrp-011.kar.ims.sbc.nokia.com
s=-
c=IN IP6 2402:3a80:2000:c63c::4
t=0 0
m=audio 13700 RTP/AVP 96 8 97
b=AS:88
a=rtpmap:96 AMR/8000
a=fmtp:96 mode-change-capability=2; max-red=0
a=rtpmap:8 PCMA/8000
a=rtpmap:97 telephone-event/8000
a=ptime:20
a=maxptime:20


-------------------SIP------------------
2022-10-13 21:04:11.625
SIP/2.0 100 Trying
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE


------------------MBCD------------------
2022-10-13 21:04:11.629
mbcdEvent=MEDIA FLOW ADD
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=96
MediaReleased=disabled
MediaType=audio/AMR/maxptime/ptime/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=
OutputDestPort=0
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
------------------MBCD------------------
2022-10-13 21:04:11.629
mbcdEvent=MEDIA FLOW ADD
FlowCollapsed=disabled
FlowDirection=CALLED
FlowID=150994980
MediaFormat=96
MediaReleased=disabled
MediaType=audio/AMR/maxptime/ptime/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=103.146.242.143
InputDestPort=20556
OutputSourcev4Addr=2402:3a80:2000:c671::4
OutputDestv4Addr=2402:3a80:2000:c63c::4
OutputDestPort=13700
InputRealm=Teams_Cust1
OutputRealm=SipTrunk-R
-----------------Egress Route-----------
2022-10-13 21:04:11.629
nextHop=<sip:+919986962695;tgrp=PCXT213;trunk-context=email address removed for privacy reasons;transport=udp;user=phone>
routeType=
hostName=52.114.14.70
port=5061
transportProtocol=TLS
ttl=0

-------------------SIP------------------
2022-10-13 21:04:11.629

INVITE sip:+email address removed for privacy reasons:5061;user=phone;transport=tls SIP/2.0
Via: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
Call-ID: email address removed for privacy reasons
To: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>
From: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Max-Forwards: 68
Content-Type: application/sdp
Content-Length: 543
Request-Disposition: no-fork
P-Asserted-Identity: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;user=phone>
P-Asserted-Identity: <tel:+919760175779>
Contact: <sip:+email address removed for privacy reasons:5061;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093;transport=tls>;sip.ice
Supported: norefersub,100rel
Allow: ACK,BYE,CANCEL,INFO,INVITE,NOTIFY,OPTIONS,PRACK,REFER,UPDATE
P-Charging-Vector: icid-value=GYloAEVZEtB7TeriLnDMBSEP;icid-generated-at=10.40.44.135;orig-ioi=ims.mnc086.mcc404.3gppnetwork.org
P-Early-Media: supported
X-MS-SBC: Oracle/VM/9.1.0

v=0
o=LucentIBCF 1979343852 1979343852 IN IP4 103.146.242.143
s=-
c=IN IP4 103.146.242.143
t=0 0
a=ice-lite
m=audio 20556 RTP/SAVP 96 8 97 13
b=AS:80
a=rtpmap:96 AMR/8000
a=fmtp:96 mode-change-capability=2; max-red=0
a=rtpmap:8 PCMA/8000
a=rtpmap:97 telephone-event/8000
a=rtpmap:13 CN/8000
a=maxptime:20
a=ptime:20
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:vMSQfxE4CJF69XWBSxp61OiKZlaex23gkleYGmwM|2^31
a=rtcp-mux
a=ice-pwd:T/FyTi+98hARCRc2uBUOy3
a=ice-ufrag:JDQn
a=candidate:1 1 UDP 659136 103.146.242.143 20556 typ host


-------------------SIP------------------
2022-10-13 21:04:11.670
SIP/2.0 100 Trying
FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>
CSEQ: 1 INVITE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.230
SIP/2.0 180 Ringing
FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=a0c060956e7b4d31878c77f66b390eac
CSEQ: 1 INVITE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.231
SIP/2.0 180 Ringing
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=a0c060956e7b4d31878c77f66b390eac
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.805
SIP/2.0 180 Ringing
FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
CSEQ: 1 INVITE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.805
SIP/2.0 180 Ringing
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.943
SIP/2.0 180 Ringing
FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=450ed1dd0c2141f9991478dfc177d269
CSEQ: 1 INVITE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:12.943
SIP/2.0 180 Ringing
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=450ed1dd0c2141f9991478dfc177d269
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
CONTENT-LENGTH: 0
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


-------------------SIP------------------
2022-10-13 21:04:18.648
SIP/2.0 200 OK
FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
CSEQ: 1 INVITE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
CONTENT-LENGTH: 1308
CONTENT-TYPE: application/sdp
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1

v=0
o=- 0 1 IN IP4 52.113.158.233
s=session
c=IN IP4 52.113.158.233
b=CT:2000
t=0 0
m=audio 51588 RTP/SAVP 8 13 97
a=ice-ufrag:h2/F
a=ice-pwd:ACDpD/ECNJ6lqx/5oehstdxD
a=rtcp-mux
a=candidate:4 1 UDP 1258289150 52.113.158.233 51588 typ relay raddr 106.204.201.219 rport 52363
a=candidate:2 1 UDP 2130705406 192.168.124.111 50012 typ host
a=candidate:1 1 tcp-act 2121006590 192.168.124.111 50000 typ host
a=candidate:3 1 UDP 1694497278 106.204.201.219 52363 typ srflx raddr 192.168.124.111 rport 50012
a=candidate:5 1 tcp-act 1684796926 106.204.201.219 38992 typ srflx raddr 192.168.124.111 rport 50016
a=candidate:6 1 tcp-pass 1248195582 52.113.158.173 59518 typ relay raddr 106.204.201.219 rport 38992
a=candidate:7 1 tcp-act 1248588286 52.113.158.173 59518 typ relay raddr 106.204.201.219 rport 38992
a=x-candidate-info:4 network-type=WLAN
a=x-candidate-info:2 network-type=WLAN
a=x-candidate-info:1 network-type=WLAN
a=x-candidate-info:3 network-type=WLAN
a=x-candidate-info:5 network-type=WLAN
a=x-candidate-info:6 network-type=WLAN
a=x-candidate-info:7 network-type=WLAN
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:peNAJ1K+u3t2BZNqT0XP+PUqgiYkgX6I86cE1Lab|2^31
a=rtpmap:8 PCMA/8000
a=rtpmap:13 CN/8000
a=rtpmap:97 telephone-event/8000
a=fmtp:97 0-16
a=ptime:20
a=maxptime:200


------------------MBCD------------------
2022-10-13 21:04:18.651
mbcdEvent=MEDIA FLOW LATCH
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=52.113.158.233
OutputDestPort=51588
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
------------------MBCD------------------
2022-10-13 21:04:18.651
mbcdEvent=MEDIA FLOW LATCH
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=52.113.158.233
OutputDestPort=51588
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
------------------MBCD------------------
2022-10-13 21:04:18.651
mbcdEvent=MEDIA FLOW MODIFY
FlowCollapsed=disabled
FlowDirection=CALLED
FlowID=150994980
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=103.146.242.143
InputDestPort=20556
OutputSourcev4Addr=2402:3a80:2000:c671::4
OutputDestv4Addr=2402:3a80:2000:c63c::4
OutputDestPort=13700
InputRealm=Teams_Cust1
OutputRealm=SipTrunk-R
------------------MBCD------------------
2022-10-13 21:04:18.651
mbcdEvent=MEDIA FLOW MODIFY
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=52.113.158.233
OutputDestPort=51588
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
-------------------SIP------------------
2022-10-13 21:04:18.651
SIP/2.0 200 OK
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSeq: 1 INVITE
Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
CONTENT-LENGTH: 474
CONTENT-TYPE: application/sdp
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1

v=0
o=- 0 1 IN IP6 2402:3a80:2000:c671::4
s=session
c=IN IP6 2402:3a80:2000:c671::4
b=CT:2000
t=0 0
m=audio 10142 RTP/AVP 8 97
a=rtpmap:8 PCMA/8000
a=rtpmap:97 telephone-event/8000
a=fmtp:97 0-16
a=x-candidate-info:2 network-type=WLAN
a=x-candidate-info:1 network-type=WLAN
a=x-candidate-info:3 network-type=WLAN
a=x-candidate-info:5 network-type=WLAN
a=x-candidate-info:6 network-type=WLAN
a=x-candidate-info:7 network-type=WLAN
a=maxptime:200
a=ptime:20


-------------------SIP------------------
2022-10-13 21:04:48.652
BYE sip:+email address removed for privacy reasons:5061;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093;transport=tls SIP/2.0
FROM: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
TO: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSEQ: 3 BYE
CALL-ID: email address removed for privacy reasons
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 52.114.14.70:5061;branch=z9hG4bK943129cd
REASON: Q.850;cause=18;text="9fd2f7ce-2229-4f87-a217-aae528ad7b3e;Call Controller timed out while waiting for acknowledgement."
CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
CONTENT-LENGTH: 0
USER-AGENT: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY


-------------------SIP------------------
2022-10-13 21:04:48.653
BYE sip:[2402:3a80:2000:c63a::6]:5060;transport=udp;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093 SIP/2.0
Via: SIP/2.0/UDP [2402:3a80:2000:c66f::4]:5060;branch=z9hG4bKo3di2g20808hjh0i2uv0.1
FROM: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
TO: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSEQ: 3 BYE
CALL-ID: email address removed for privacy reasons
MAX-FORWARDS: 69
REASON: Q.850;cause=18;text="9fd2f7ce-2229-4f87-a217-aae528ad7b3e;Call Controller timed out while waiting for acknowledgement."
CONTACT: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
CONTENT-LENGTH: 0
USER-AGENT: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1
ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY


------------------MBCD------------------
2022-10-13 21:04:48.653
mbcdEvent=
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=
InputSourcePort=0
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=52.113.158.233
OutputDestPort=51588
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
-------------------SIP------------------
2022-10-13 21:04:48.655
SIP/2.0 200 OK
Call-ID: email address removed for privacy reasons
Via: SIP/2.0/UDP [2402:3a80:2000:c66f::4]:5060;received=2402:3a80:2000:c66f::4;branch=z9hG4bKo3di2g20808hjh0i2uv0.1
To: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
From: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
CSeq: 3 BYE
Date: Thu, 13 Oct 2022 10:01:09 GMT
Content-Length: 0


-------------------SIP------------------
2022-10-13 21:04:48.656
SIP/2.0 200 OK
FROM: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
TO: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
CSEQ: 3 BYE
CALL-ID: email address removed for privacy reasons
VIA: SIP/2.0/TLS 52.114.14.70:5061;branch=z9hG4bK943129cd
Date: Thu, 13 Oct 2022 10:01:09 GMT
Content-Length: 0
X-MS-SBC: Oracle/VM/9.1.0


------------------MBCD------------------
2022-10-13 21:04:48.656
mbcdEvent=MEDIA FLOW DELETE
FlowCollapsed=disabled
FlowDirection=CALLING
FlowID=150994979
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=2402:3a80:2000:c63c::4
InputSourcePort=13700
InputDestv4Addr=2402:3a80:2000:c671::4
InputDestPort=10142
OutputSourcev4Addr=103.146.242.143
OutputDestv4Addr=106.204.201.219
OutputDestPort=52363
InputRealm=SipTrunk-R
OutputRealm=Teams_Cust1
------------------MBCD------------------
2022-10-13 21:04:48.656
mbcdEvent=MEDIA FLOW DELETE
FlowCollapsed=disabled
FlowDirection=CALLED
FlowID=150994980
MediaFormat=8
MediaReleased=disabled
MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
OtherFlowID=0
InputSourcev4Addr=106.204.201.219
InputSourcePort=52363
InputDestv4Addr=103.146.242.143
InputDestPort=20556
OutputSourcev4Addr=2402:3a80:2000:c671::4
OutputDestv4Addr=2402:3a80:2000:c63c::4
OutputDestPort=13700
InputRealm=Teams_Cust1
OutputRealm=SipTrunk-R

----------Session Summary----------
Startup Time: 2022-10-13 21:04:11.625
State: TERMINATED-200
Duration: 30
From URI: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
To URI: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
Ingress Src Address: 2402:3a80:2000:c63a::6
Igress Src Port: 5060
Igress Dest Address: 2402:3a80:2000:c66f::4
Igress Dest Port: 5060
Egress Source Address: 103.146.242.13
Egress Source Port: 5061
Egress Destination Address: 52.114.14.70
Egress Destination Port: 5061
Igress Realm: SipTrunk-R
Egress Realm: Teams_Cust1
Igress NetworkIf: s0p0
Egress NetworkIf: s0p0
Igress Transport: UDP
Egress Transport: UDP

[#18]

on_line users problemis the host url exacte adresse is not.

[#19]

Microsoft teams Direct routing | user Dialpad missing
We have assigned a number to user, Microsoft teams E3 license plus phone system license .

Upon logging in user can not see the dial pad.

However, if I change the location of the user and routing type by adding MS calling plan license, he is getting the dialpad.

I'm not sure what we are missing here? Please help us.