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Rohit001's avatar
Rohit001
Copper Contributor
Sep 13, 2022

MIcrosoft teams Direct routing | user Dialpad missing

We are using Microsoft teams direct routing. I have assigned a number to user, Microsoft teams E3 license plus phone system license .   Upon logging in user can not see the dial pad . Moreover if...
Direct Routing
Rohit001's avatar
Rohit001
Copper Contributor
Sep 14, 2022
Hi Andres,


Thanks for your response, I have performed all the diagnostics, the reason has been found,,
The reason is microsoft user is not hosted online,therefore not showing licens, now the problem is how to enable hosted online for the user
  • ilario_marchetti1810's avatar
    ilario_marchetti1810
    Copper Contributor
    Nov 21, 2022
    on_line users problemis the host url exacte adresse is not.
  • Ben Donaldson's avatar
    Ben Donaldson
    Iron Contributor
    Sep 14, 2022

    Rohit001 which of these steps are you struggling with?

     

    1. Create a user in Microsoft 365 or sync an on-premises user, and assign a Phone System license.
    2. Ensure that the user is homed online.
    3. Configure the phone number and enable enterprise voice.
    4. Assign Teams Only mode to users.

    https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users is well documented and fairly straight forward.

    • Rohit001's avatar
      Rohit001
      Copper Contributor
      Sep 15, 2022
      Hi Ben,

      Thanks for your response, you actually got it..
      The problem is at point number 2,
      it says the user is not homes online , see below :


      Checking if the user is hosted online.
      We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online.
       Tell me more about this issue and how to resolve it
      Additional Details
      IsSfbCloud = False

      No idea, how to fix this.
      • Ben Donaldson's avatar
        Ben Donaldson
        Iron Contributor
        Sep 15, 2022

        Rohit001 Sounds like you have (or have had) a Lync or Skype for Business Server deployment on premises. Is this the case?

         

        Assuming that you're syncing the account in question from AD, can you look at the attributes of the concerned user account and see what the value for MSRTCsip-DeploymentLocator is? If this value is SRV then that is your problem.

         

        If you still have a Skype on-premises environment, then you need to implement a hybrid configuration and migrate your users online.

         

        If you no longer have Skype on-premises then you need to correct that attribute as it is causing the wrong Interpreted User Type to be defined online and is causing Teams to think that there is a Skype account on-premises for that user.

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