Forum Discussion
MIcrosoft teams Direct routing | user Dialpad missing
We are using Microsoft teams direct routing. I have assigned a number to user, Microsoft teams E3 license plus phone system license . Upon logging in user can not see the dial pad . Moreover if...
Hello,
Please see this guide to start troubleshooting missing dial pad
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad
Please see this guide to start troubleshooting missing dial pad
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad
- Hi Andres,
Thanks for your response, I have performed all the diagnostics, the reason has been found,,
The reason is microsoft user is not hosted online,therefore not showing licens, now the problem is how to enable hosted online for the user- on_line users problemis the host url exacte adresse is not.
Rohit001 which of these steps are you struggling with?
- Create a user in Microsoft 365 or sync an on-premises user, and assign a Phone System license.
- Ensure that the user is homed online.
- Configure the phone number and enable enterprise voice.
- Assign Teams Only mode to users.
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users is well documented and fairly straight forward.
- Hi Ben,
Thanks for your response, you actually got it..
The problem is at point number 2,
it says the user is not homes online , see below :
Checking if the user is hosted online.
We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online.
Tell me more about this issue and how to resolve it
Additional Details
IsSfbCloud = False
No idea, how to fix this.
