Forum Discussion
Microsoft Teams Desktop not showing emojis
- Oct 08, 2020
Hi s1954113:
Hi at the moment it didn't happened to me since then but there are many things that might cause this:
(1) Make sure your windows is up to date on windows updates (Some O365 bugs are fixed after the updates on windows).
(2) If you are working over a VPN (Virtual Private Network) Refresh your connection (Whichever is your VPN program) and once done Sign out and Sign in Back and they should go back.
If all above didn't worked, another issue that may happens is that Teams Cache is corrupted in which case you will have to delete all the cache. Follow the below instructions if you want to delete the cache:- Exit of the Microsoft Teams Desktop APP.
- Right click on the Teams icon in your system tray.
- Click Quit.
- Click on the File Explorer.
- In the address bar copy and paste the following location into File Explorer: %appdata%\Microsoft\Teams.
- Delete all files and folders in that Directory.
- Open teams back and they should show now.
- Damien_RosarioFeb 21, 2020Silver Contributor
I'd suggest that it might be an issue affecting some tenancies only, Malith_Fdo, on the basis that I don't have the issue on mine atm and also given your web version is impacted.
I would either wait and see if it resolves later today or tomorrow, or log a ticket with Microsoft for assistace.
In the meantime, the old 🙂 😛 😄 😞 never fails!
Best wishes guys
Damien
- Damien_RosarioFeb 21, 2020Silver Contributor
In light of the above, maybe a good idea to log a ticket. The more Microsoft hear about it, the faster it'll get fixed!
Cheers
Damien