Microsoft Teams and clear cache syndrome

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Super Contributor

Hi,

Is it only me who feels that Microsoft should come out for the "clear cache" issues? Clarify this issue from inside to outside, and share some expectations in future?

 

Currently when using google's search engine I'm getting 180k findings for:

"Microsoft Teams" "clear cache"

Of course not all of them are about troubles, but for me that is a sign that something is badly wrong on how Teams is handling the cache.

 

I already asked via User Voice if we could get a Teams version where we do not have the cache issue:

Can we get Teams client..., (I'm not sure if User Voice is valid channel anymore.) But in my mind we should not have "a solution" which adds to menu an item: "clear cache". That is not solving the actual issue with caches. Solution like that is still expecting that the end users need to solve the problems.

 

So far Microsoft has told the cache is really needed for improving user experience with Microsoft Teams. But are those 180k results an indication of that? The number of search results is one number, but think about the full picture where regular end users are trying to get cache cleared using instructions on internet. That number I believe is much higher than 180k. I have even though, it would be interesting to see how badly (or well) Teams is working if the cache is not available. Could it be better? Or would it be worst for the servers?

 

Could it be better if they are lowering the items which are stored into cache? At least I do not have a clear picture what they are caching. And which part is the critical when users are suffering sign-in issues. Some time ago there has been possibility to mark item on cache as "dirty", and it forces the application to do reload from the servers. Could that solve the problem?

 

Or are you all fine with these sign-in issues and even you need to clear cache, you are still happy user?

 

 

 

 

ps. instead of clearing the cache I have started to looking for if "Revoke sessions" or "Revoke MFA sessions" on Azure AD could help instead of clearing caches. But having no results yet.

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