Mail address used for more Microsoft accounts

[simnal]

Hi All,

we have an issue when we try to connect in Teams using our business mail.

As you can see, Teams says that they are 2 Microsoft account linked to the mail: one is the organization account and one is the personal account.

We've try to delete the alias but it isn't possible because there is only one!

Somebody have the same problem?

Thank you in advance.

simone

[#2 · Accepted solution]

Hi @simnal

Easiest solution to this I have found is to change the personal MSN account name rather than the Office 365 account

1.) Go to https://account.microsoft.com/account and log in with snale@outlook.com
2.) Change the username of that (snale@fmmg.it) to something else (I.e. snale@outlook.com)
3.) Refresh browsers and clear windows credentials

Should remove the second account and leave only the business account

Hope that answers your question

Best, Chris

[#3]

Hi@Christopher Hoard ,

i've try to connect using snale@outlook.com but this account doesn't exists: I've to create it now?

Thank you in advance and best regards.

simone

[#4]

Log in with snale@fmmg.it to https://account.microsoft.com/account

Change the username of that (snale@fmmg.it) to something else (I.e. snale@outlook.com)

Refresh browsers and clear windows credentials

That should work

Best, Chris

[#5]

@simnal You can also create a Microsoft account from zero or from an existing email (also non-Microsoft account such as Gmail). Note that Microsoft account and Microsoft email are not necessarily related.