SOLVED

Is there an alternate way to download transcriptions?

Regular Visitor

I have a user that created a transcription during a 4 hour long Team meeting but now receives an error when trying to download it.

 

1. In Microsoft Teams, clicked Calendar
2. Clicked on the meeting invite
3. Clicked Transcript
4. Clicked Download > Download as .docx (also tried .vtt)

5. Get this error:
Transcript error.PNG

 

This issue occurs both for her and the meeting owner.  It also occurs whether they use the desktop app or the web version of Teams.  This has been occurring for several days for this particular meeting.

 

I have read that transcripts are stored in the user's Exchange Online account; is it possible to retrieve it from there?  Or from Teams Admin, or using Powershell, ShareGate, or by any other method?

1 Reply
best response confirmed by SomeBean (Regular Visitor)
Solution
Hi @SomeBean

Assuming you are using the new version of Stream on SharePoint

1.) Go to https://stream.office.com which is the new experience
2.) Select the video
3.) Play the video, scroll to the top right hand side and see transcription

Can you download it there? Let me know how it goes

Best, Chris