Forum Discussion

keberly's avatar
keberly
Copper Contributor
Feb 18, 2020
Solved

HELP TEAMS screen share not

A few weeks ago my TEAMS screen share stopped working. I have 2 DELL U3419W Monitors. When the desktop resolution is 3440x1440 my screen can not be view. If I lower the resolution my screen can be vi...
microsoft teams
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  • keberly's avatar
    keberly
    Feb 18, 2020

    ChrisWebbTech yes I have tried switch monitor hookup and even tried only having one monitor hooked up. The only thing that seems to work is reducing resolution 

Treawlony's avatar
Treawlony
Copper Contributor
Feb 28, 2020

ChrisWebbTech  I've surface laptop 2, and worked fine on my LG 34UC98 monitor since few days ago

ChrisWebbTech's avatar
ChrisWebbTech
MVP
Feb 28, 2020
Ahh, didn't notice it was Ultrawide resolutions not 2k. Anyway, I got a response back that Microsoft is aware of issue and working on it. No ETA on fix.
  • Treawlony's avatar
    Treawlony
    Copper Contributor
    Mar 01, 2020

    ChrisWebbTech thanks a lot, do they have given an ETA for the fix?

    • jrw306's avatar
      jrw306
      Copper Contributor
      Mar 12, 2020

      Treawlony 

      Its good to find other people having the same issue. Does anyone know how to get an update to the fix from Microsoft?

      • Autii's avatar
        Autii
        Copper Contributor
        Mar 12, 2020

        jrw306 

         

        I've been following updates https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39696394-screen-sharing-with-3440-x-1440-resolution-shows-a?tracking_code=72327a6c4ef765b060f148add4105b12. I left the link below as well. Its weird that they're giving updates on a uservoice issue rather than via an announcement, but its all I've been able to find. 

         

        Microsoft replied yesterday that they're working on a fix. 

         

        https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39696394-screen-sharing-with-3440-x-1440-resolution-shows-a?tracking_code=72327a6c4ef765b060f148add4105b12

  • pedrogdiaz's avatar
    pedrogdiaz
    Copper Contributor
    Feb 28, 2020

    ChrisWebbTech thanks for the answer. Yes, I have to UHD 3440 x 1440 and that is the problem. If I change down to 2560 it works 🙂

    Furthermore it happens exact same thing with Skype.