Forum Discussion
Forward calls from Call Queues to external number defined in Microsoft Teams
What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. We have call queues to reach our support teams. Micr...
My issue was fixed by applying my pstn direct routing policy to the call queue resource acount. Then I could forward it to an external number via teams client setting or direct via call queue settings. If you weren't using direct routing you would need to apply a calling plan
So you said that If I assign calling plan to the resource accoint of the call queue, I will able to forward agent's call to their mobile phone? Or it just enable the forwarding to one external number for the call queue?
