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jeffrosenlund's avatar
jeffrosenlund
Copper Contributor
Dec 06, 2022

file opening problem

On my desktop I can open chats and posts but files will not open.  I get a "there was a problem reaching this app" message.   They open on my phone without a problem.

files
  • rachelgomez161999's avatar
    rachelgomez161999
    Dec 08, 2022
    First, right-click the Word file that you have problems with, and click "Property". Click "Unblock", when done, click"OK". (Note: a properly-working Word file does not have an "Unblock" button displayed). Next, you should be able to open this file without further problems.
    This may help you,
    Rachel Gomez
    • rachelgomez161999's avatar
      rachelgomez161999
      Iron Contributor
      Dec 08, 2022
      First, right-click the Word file that you have problems with, and click "Property". Click "Unblock", when done, click"OK". (Note: a properly-working Word file does not have an "Unblock" button displayed). Next, you should be able to open this file without further problems.
      This may help you,
      Rachel Gomez

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