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jeffrosenlund's avatar
jeffrosenlund
Copper Contributor
Dec 06, 2022

file opening problem

On my desktop I can open chats and posts but files will not open.  I get a "there was a problem reaching this app" message.   They open on my phone without a problem.
files
  • rachelgomez161999's avatar
    rachelgomez161999
    Dec 08, 2022
    First, right-click the Word file that you have problems with, and click "Property". Click "Unblock", when done, click"OK". (Note: a properly-working Word file does not have an "Unblock" button displayed). Next, you should be able to open this file without further problems.
    This may help you,
    Rachel Gomez
jeffrosenlund's avatar
jeffrosenlund
Copper Contributor
Dec 06, 2022
What could be wrong?
  • rachelgomez161999's avatar
    rachelgomez161999
    Iron Contributor
    Dec 08, 2022
    First, right-click the Word file that you have problems with, and click "Property". Click "Unblock", when done, click"OK". (Note: a properly-working Word file does not have an "Unblock" button displayed). Next, you should be able to open this file without further problems.
    This may help you,
    Rachel Gomez

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