Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Error chatting with external Skype users

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New Contributor

Hello,

 

Some of our users get an error when trying to chat with external Skype users on Teams.

They can find Skype user by email.

They see the suggesting listing of names and Skype icon and can open chat window.

 

But when they send a message , after several seconds they get the error that the message cannot be send and "Share the 504/1008 diagnostic code with your administrator to help you troubleshoot the problem."

The mode is Team-only.

 

Could you please advise on the error?

Thank you!

5 Replies

Hi,

 

I'm experiencing the same behaviour.

As I am the Teams administrator "Share the 504/1008 diagnostic code with your administrator" isn't really helpfull.

Especially as a search for code 504/1008 only points me to this thread.

 

Any help would be greatly appreciated.

 

Kind regards,

 

Bruno Piqueur

@bpiqueur 

Hello Bruno,

 

We were able to fix it with moving the users accounts to Skype for Business online.

@Vikii
But we're in Teams only mode and can't change this setting.
And isn't Skype for Business Online retired since july 31st 2021?

Best regards,

Bruno

@bpiqueur 

 

We are having the same problem. is there any solution?

 

SercanAkbulut_1-1634215356749.png

 

Not that I'm aware of.
Hoping some Teams expert can shed a light on this.