Forum Discussion
Error chatting with external Skype users
- Oct 19, 2021
Vikii bpiqueur SercanAkbulut This is for interoperability capabilities between Microsoft Teams and Skype (Consumer)
I would recommend to have a look at the settings described here, especially the prerequisite of the DNS SRV record
Set whether Teams users can communicate with Skype usersSet-CsExternalAccessPolicy
-EnablePublicCloudAccess
"Indicates whether the user is allowed to communicate with people who have SIP accounts with a public Internet connectivity provider such as MSN. The default value is False."Set-CsTenantFederationConfiguration
-AllowPublicUsers
"When set to True (the default value) users will be potentially allowed to communicate with users who have accounts on public IM and presence providers such as Windows Live, Yahoo, and AOL. The collection of public providers that users can actually communicate with is managed by using the Set-CsTenantPublicProvider cmdlet."Set-CsTenantPublicProvider
-Provider
"Indicates the public provider (or providers) that users will be allowed to communicate with. Valid values are:"AOL
WindowsLive
Yahoo
Hi,
I'm experiencing the same behaviour.
As I am the Teams administrator "Share the 504/1008 diagnostic code with your administrator" isn't really helpfull.
Especially as a search for code 504/1008 only points me to this thread.
Any help would be greatly appreciated.
Kind regards,
Bruno Piqueur
- VikiiOct 13, 2021Copper Contributor
Hello Bruno,
We were able to fix it with moving the users accounts to Skype for Business online.
- bpiqueurOct 13, 2021Copper ContributorVikii
But we're in Teams only mode and can't change this setting.
And isn't Skype for Business Online retired since july 31st 2021?
Best regards,
Bruno- SercanAkbulutOct 14, 2021Copper Contributor