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Vikii's avatar
Vikii
Copper Contributor
Oct 07, 2021
Solved

Error chatting with external Skype users

Hello,   Some of our users get an error when trying to chat with external Skype users on Teams. They can find Skype user by email. They see the suggesting listing of names and Skype icon and can ...
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  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    Oct 19, 2021

    Vikii bpiqueur SercanAkbulut  This is for interoperability capabilities between Microsoft Teams and Skype (Consumer)

     

    I would recommend to have a look at the settings described here, especially the prerequisite of the DNS SRV record
    Set whether Teams users can communicate with Skype users

     

    Set-CsExternalAccessPolicy
    -EnablePublicCloudAccess


    "Indicates whether the user is allowed to communicate with people who have SIP accounts with a public Internet connectivity provider such as MSN. The default value is False."

     

    Set-CsTenantFederationConfiguration
    -AllowPublicUsers


    "When set to True (the default value) users will be potentially allowed to communicate with users who have accounts on public IM and presence providers such as Windows Live, Yahoo, and AOL. The collection of public providers that users can actually communicate with is managed by using the Set-CsTenantPublicProvider cmdlet."

     

    Set-CsTenantPublicProvider
    -Provider


    "Indicates the public provider (or providers) that users will be allowed to communicate with. Valid values are:"

     

    AOL
    WindowsLive
    Yahoo

     

Vikii's avatar
Vikii
Copper Contributor
Oct 13, 2021

bpiqueur 

Hello Bruno,

 

We were able to fix it with moving the users accounts to Skype for Business online.

bpiqueur's avatar
bpiqueur
Copper Contributor
Oct 13, 2021
Vikii
But we're in Teams only mode and can't change this setting.
And isn't Skype for Business Online retired since july 31st 2021?

Best regards,

Bruno
  • SercanAkbulut's avatar
    SercanAkbulut
    Copper Contributor
    Oct 14, 2021

    bpiqueur 

     

    We are having the same problem. is there any solution?

     

     

    • bpiqueur's avatar
      bpiqueur
      Copper Contributor
      Oct 14, 2021
      Not that I'm aware of.
      Hoping some Teams expert can shed a light on this.
      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Oct 19, 2021
        If I had to guess, the skype for business endpoint which they were supposed to fix hasn't been fixed and you might be missing that, as the one person said they fixed it by switching. What I would check, is the licenses on the users, under the "Apps" section in admin center (office admin). Check to see that Skype for Business Online license is applied to the user. This should create the necessary piping back there if it's not there yet. Just my gut feeling that this could be.

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