Equivalent Functionality Required to apps like Front Missive Etc
Hi,
The goal is less email clutter and more efficient communication. Teams can achieve this without question, for internal comms. Please dont tell me to just use Teams without reading and understanding the workflow required 🙂
However, most of our comms come in from outside and then need to be dealt with as a team.
If you haven't already, please look up the functionality of front dot com and missiveapp dot com. We currently use missive.
The workflows are -
1. I get an email from a client that I need response from 3 other team member before I can reply. In missive I "assign" the email to them. They instantly see the email in their "assigned to me" inbox. Then we can txt chat under this email as much as required. Share files and even collaboratively compose a reply.
2. Or I get an email that another team member (Bob) jsut needs to take some action on - I "assign" the email to Bob, then simply type my notes in the assigned message chat. Bob see the chat and email in his "assigned to me" inbox. Done.
3. Zero inbox. Everything in my inbox is either archived (no action required), replied to instantly, snoozed, or assigned to other team members and then archived. Any messages that are assigned to me (and or other team members) and then archived instantly pop back into my inbox when anyone replies - in the chat -> which creates way less clutter than someone sending me yet another email with all the quoting and conversation threads that get massive and un-usable very quickly.
Maybe the answer is just "no" for now. But if this is not on the 365 roadmap it REALLY should be. After using missiveapp (even with its extremely unattractive UI) we simply cant go back.
Love to hear peoples thoughts and apologies if this question has been asked and answered elsewhere.
Jon
How close to this functionality can we get inside the MS365 environs?
Jon_J73 Teams isn't really a shared inbox, more a collaboration tool. You can kind of fashion something between an exchange mailbox, power automate, Teams and planner, but it won't be the simple integrated solution you have today.
There are third party products such as HelpWise, ZenDesk etc. that integrate with Teams and provide this type of capability.
StevenC365 Thanks mate I figured as much but its a case of you dont know what you dont know ... till you ask 🙂
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Hi,
The goal is less email clutter and more efficient communication. Teams can achieve this without question, for internal comms. Please dont tell me to just use Teams without reading and understanding the workflow required 🙂
However, most of our comms come in from outside and then need to be dealt with as a team.
If you haven't already, please look up the functionality of front dot com and missiveapp dot com. We currently use missive.
The workflows are -
1. I get an email from a client that I need response from 3 other team member before I can reply. In missive I \"assign\" the email to them. They instantly see the email in their \"assigned to me\" inbox. Then we can txt chat under this email as much as required. Share files and even collaboratively compose a reply.
2. Or I get an email that another team member (Bob) jsut needs to take some action on - I \"assign\" the email to Bob, then simply type my notes in the assigned message chat. Bob see the chat and email in his \"assigned to me\" inbox. Done.
3. Zero inbox. Everything in my inbox is either archived (no action required), replied to instantly, snoozed, or assigned to other team members and then archived. Any messages that are assigned to me (and or other team members) and then archived instantly pop back into my inbox when anyone replies - in the chat -> which creates way less clutter than someone sending me yet another email with all the quoting and conversation threads that get massive and un-usable very quickly.
Maybe the answer is just \"no\" for now. But if this is not on the 365 roadmap it REALLY should be. After using missiveapp (even with its extremely unattractive UI) we simply cant go back.
Love to hear peoples thoughts and apologies if this question has been asked and answered elsewhere.
Jon
How close to this functionality can we get inside the MS365 environs?
","body@stringLength":"2166","rawBody":"
Hi,
The goal is less email clutter and more efficient communication. Teams can achieve this without question, for internal comms. Please dont tell me to just use Teams without reading and understanding the workflow required 🙂
However, most of our comms come in from outside and then need to be dealt with as a team.
If you haven't already, please look up the functionality of front dot com and missiveapp dot com. We currently use missive.
The workflows are -
1. I get an email from a client that I need response from 3 other team member before I can reply. In missive I \"assign\" the email to them. They instantly see the email in their \"assigned to me\" inbox. Then we can txt chat under this email as much as required. Share files and even collaboratively compose a reply.
2. Or I get an email that another team member (Bob) jsut needs to take some action on - I \"assign\" the email to Bob, then simply type my notes in the assigned message chat. Bob see the chat and email in his \"assigned to me\" inbox. Done.
3. Zero inbox. Everything in my inbox is either archived (no action required), replied to instantly, snoozed, or assigned to other team members and then archived. Any messages that are assigned to me (and or other team members) and then archived instantly pop back into my inbox when anyone replies - in the chat -> which creates way less clutter than someone sending me yet another email with all the quoting and conversation threads that get massive and un-usable very quickly.
Maybe the answer is just \"no\" for now. But if this is not on the 365 roadmap it REALLY should be. After using missiveapp (even with its extremely unattractive UI) we simply cant go back.
Love to hear peoples thoughts and apologies if this question has been asked and answered elsewhere.
Jon
How close to this functionality can we get inside the MS365 environs?
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Equivalent Functionality Required to apps like Front Missive Etc","moderationData":{"__ref":"ModerationData:moderation_data:2538009"},"body":"
Jon_J73 Teams isn't really a shared inbox, more a collaboration tool. You can kind of fashion something between an exchange mailbox, power automate, Teams and planner, but it won't be the simple integrated solution you have today.
\n
There are third party products such as HelpWise, ZenDesk etc. that integrate with Teams and provide this type of capability.
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StevenC365 Thanks mate I figured as much but its a case of you dont know what you dont know ... till you ask 🙂
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