Don't have access to my Teams own organization even as the IT administrator.

%3CLINGO-SUB%20id%3D%22lingo-sub-2867731%22%20slang%3D%22en-US%22%3EDon't%20have%20access%20to%20my%20Teams%20own%20organization%20even%20as%20the%20IT%20administrator.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2867731%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EWhen%20I%20log%20into%20Teams%2C%20I%20receive%20a%20message%20saying%20that%20%22You%20don't%20have%20access%20to%20the%20...%20org%20in%20Teams.%20Select%20another%20org%2C%20or%20contact%20your%20admin%20for%20more%20details%22.%26nbsp%3B%3C%2FSPAN%3E%3CSPAN%3EI%20am%20the%20owner%20and%20sole%20user%20of%20this%20organization.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20have%20contacted%20Microsoft%20Support%20and%20they%20helped%20me%20to%20access%20my%20Teams%20account%20via%20web%20on%20private%2Fincognito%20mode%2C%20but%20haven't%20been%20successful%26nbsp%3Botherwise%20and%20thus%2C%20advised%20to%20post%20my%20issue%20here.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EMicrosoft%20Support%20Reference%20Number%3A%201030183930%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2867731%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2875490%22%20slang%3D%22en-US%22%3ERe%3A%20Don't%20have%20access%20to%20my%20Teams%20own%20organization%20even%20as%20the%20IT%20administrator.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2875490%22%20slang%3D%22en-US%22%3EHi%2C%20the%20community%20isn't%20associated%20with%20the%20official%20support%20so%20you%20don't%20have%20to%20add%20any%20ticket%20number.%20Would%20you%20mind%20telling%20what%20subscription%20you%20use%3F%20Or%20is%20it%20a%20Teams%20free%20org%3F%3CBR%20%2F%3E%3CBR%20%2F%3ECould%20be%20a%20license%20issue%20if%20using%20a%20business%20subscription%2C%20meaning%20you%20might%20have%20to%20enable%2Factivate%20Teams%20for%20user%20and%2For%20tenant%20level.%3CBR%20%2F%3E%3CBR%20%2F%3ETry%20creating%20a%20new%20Windows%20profile%20on%20your%20computer%20and%20start%20Teams%20desktop%20app%20there.%20Using%20this%20procedure%20will%20shed%20some%20light%20on%20the%20issue%20(no%20cached%20credentials%20etc.)%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fwindows%2Fcreate-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d%23WindowsVersion%3DWindows_10%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fwindows%2Fcreate-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d%23WindowsVersion%3DWindows_10%3C%2FA%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

When I log into Teams, I receive a message saying that "You don't have access to the ... org in Teams. Select another org, or contact your admin for more details". I am the owner and sole user of this organization.

I have contacted Microsoft Support and they helped me to access my Teams account via web on private/incognito mode, but haven't been successful otherwise and thus, advised to post my issue here.

 

Microsoft Support Reference Number: 1030183930

3 Replies
Hi, the community isn't associated with the official support so you don't have to add any ticket number. Would you mind telling what subscription you use? Or is it a Teams free org?

Could be a license issue if using a business subscription, meaning you might have to enable/activate Teams for user and/or tenant level.

Try creating a new Windows profile on your computer and start Teams desktop app there. Using this procedure will shed some light on the issue (no cached credentials etc.)

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

@ChristianJBergstrom 

 

Thanks, but I can't do what you ask me to.
Microsoft has decided that I need Windows Hello to authenticate when signing in and and I can't go further than that.
I have managed to log into Teams Web (normal mode, not incognito) but still can't log into Teams App even after uninstalling and deleting all cache.


Now, the reason I posted the Issue number here is because I contacted Microsoft support and after directly fiddling with my computer with no solution, they sent me here. I was hoping to get a better response.

Even worse... Now I have had to register myself on this community again! (you can notice my name has now a 1 at the end). This is quite infuriating.

 

TLDR: I can't log in to Teams from a new user thanks to Microsoft Hello. I can log into Teams through the Web, but not the App. I have reinstalled and clear the cache many times and the issue persists.

Understand the frustration, but why don't you enter your W10 settings and turn off Windows Hello as a method for the time being. At least until you have sorted out your Teams app issues.