Forum Discussion
Don't have access to my Teams own organization even as the IT administrator.
Could be a license issue if using a business subscription, meaning you might have to enable/activate Teams for user and/or tenant level.
Try creating a new Windows profile on your computer and start Teams desktop app there. Using this procedure will shed some light on the issue (no cached credentials etc.)
https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d#WindowsVersion=Windows_10
Thanks, but I can't do what you ask me to.
Microsoft has decided that I need Windows Hello to authenticate when signing in and and I can't go further than that.
I have managed to log into Teams Web (normal mode, not incognito) but still can't log into Teams App even after uninstalling and deleting all cache.
Now, the reason I posted the Issue number here is because I contacted Microsoft support and after directly fiddling with my computer with no solution, they sent me here. I was hoping to get a better response.
Even worse... Now I have had to register myself on this community again! (you can notice my name has now a 1 at the end). This is quite infuriating.TLDR: I can't log in to Teams from a new user thanks to Microsoft Hello. I can log into Teams through the Web, but not the App. I have reinstalled and clear the cache many times and the issue persists.
- Understand the frustration, but why don't you enter your W10 settings and turn off Windows Hello as a method for the time being. At least until you have sorted out your Teams app issues.
