Forum Discussion
Don't have access to my Teams own organization even as the IT administrator.
When I log into Teams, I receive a message saying that "You don't have access to the ... org in Teams. Select another org, or contact your admin for more details". I am the owner and sole user of thi...
Hi, the community isn't associated with the official support so you don't have to add any ticket number. Would you mind telling what subscription you use? Or is it a Teams free org?
Could be a license issue if using a business subscription, meaning you might have to enable/activate Teams for user and/or tenant level.
Try creating a new Windows profile on your computer and start Teams desktop app there. Using this procedure will shed some light on the issue (no cached credentials etc.)
https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d#WindowsVersion=Windows_10
Could be a license issue if using a business subscription, meaning you might have to enable/activate Teams for user and/or tenant level.
Try creating a new Windows profile on your computer and start Teams desktop app there. Using this procedure will shed some light on the issue (no cached credentials etc.)
https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d#WindowsVersion=Windows_10
Thanks, but I can't do what you ask me to.
Microsoft has decided that I need Windows Hello to authenticate when signing in and and I can't go further than that.
I have managed to log into Teams Web (normal mode, not incognito) but still can't log into Teams App even after uninstalling and deleting all cache.
Now, the reason I posted the Issue number here is because I contacted Microsoft support and after directly fiddling with my computer with no solution, they sent me here. I was hoping to get a better response.
Even worse... Now I have had to register myself on this community again! (you can notice my name has now a 1 at the end). This is quite infuriating.
TLDR: I can't log in to Teams from a new user thanks to Microsoft Hello. I can log into Teams through the Web, but not the App. I have reinstalled and clear the cache many times and the issue persists.
- Understand the frustration, but why don't you enter your W10 settings and turn off Windows Hello as a method for the time being. At least until you have sorted out your Teams app issues.