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DannyVLRS's avatar
DannyVLRS
Brass Contributor
Jun 30, 2019
Solved

Display online status next to name in Outlook Greyed Out

In Outlook you can see the availability of users next to their name thanks to Lync Skype Teams etc  This has disappeared for two users and I have not been able to find a fix. It's greyed out in O...
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microsoft teams
  • DannyVLRS's avatar
    DannyVLRS
    Jul 08, 2019

    It is not effecting all users which was/is the aggravating part

    Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync

     

    Changed 

    Computer\HKEY_CURRENT_USER\Software\IM Providers

    Changed DefaultIMAPP Value to Teams

    Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues

    ChrisWebbTech 

Don Pickard's avatar
Don Pickard
Brass Contributor
Jul 04, 2019

DannyVLRS >> Office 365 MSO 16.0.10730.20348 64 bit

 

Ok so that's v1808, the same version we're using, which is impacted, but as below, v1902 also impacted

ChrisWebbTech's avatar
ChrisWebbTech
MVP
Jul 04, 2019
I don’t think it’s your clients. In your case seems might be that you guys didn’t license your onprem folks with Skype for business and the ones working that had it are licensed and that’s why they are working. Make sure you check that. Then you need to check coexistence / upgrade mode on your users and see if they are teams only mode.
  • Don Pickard's avatar
    Don Pickard
    Brass Contributor
    Jul 04, 2019

    ChrisWebbTech also, I found out today that my team had changed the ProPlus config customisation file about two weeks ago, this causes new ProPlus deployments, including the refresh builds, to use the new config file, and this has ExcludeApp=Lync.....

    So, are you other impacted guys doing the same, excluding Lync frominstalling?

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Jul 04, 2019
      I exclude Skype for business from install via intune. Pretty sure it still works without but now you have me curious. I’ll do some testing soon and see what my results are.
      • Don Pickard's avatar
        Don Pickard
        Brass Contributor
        Jul 08, 2019

        ChrisWebbTech I had some time today so I uninstalled and reinstalled ProPlus without the ExcludeApp=Lync config, and still no presence jellybeans in Outlook.

        I ran an offscrubC2R and then reinstalled ProPlus using Monthly channel and still no presence in Outlook.

        I launched SfB, didn't signin, exited SfB, and then launched Outlook, and now the presence jellybeans are working in Outlook. seems like there's a correlation there...

  • Don Pickard's avatar
    Don Pickard
    Brass Contributor
    Jul 04, 2019

    ChrisWebbTech thanks Chris. In our tenant we have switched to Teams-only.

    Also, when I logon to an older PC where I have previously used Lync/SfB, and began using Teams, the UC presence addins work fine in Outlook. Where I login to a newly refreshed PC, where SfB/Lync has never been launched, the UC presence addins in OL do not function.

     

    I have reproduced this many times with different devices and multiple users/identities.

    It appears completely unrelated to any tenant config whatsoever, and completely related to settings/binaries on the device itself. (we migrated from Lync2013 on-prem servers, in hybrid fashion, never used SfB-online)