Customer service with teams


Hi All,

As a library service we are trying to set up a new service where people can come in to use teams to talk to employment support worker based elsewhere.

The employment support workers would like people to make the call that is then diverted to the employee that picks up first. After this that call would be shut off to any other employees to offer the one to one service.

Is this something that can be done in Teams? 

Thanks for any help :)


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