Forum Discussion
Shereefollant
Mar 29, 2022Copper Contributor
Customer service with teams
Hi All, As a library service we are trying to set up a new service where people can come in to use teams to talk to employment support worker based elsewhere. The employment support workers would l...
Jul 08, 2022
Hi Shereefollant, I don't know if I understand your requirements correctly, but I gues you are looking for some kind of call center solution. Microsoft Teams provides a built-in feature for this: Auto Attendant and Call Queue. It's powerful and offers a lot of basic features. You can find some detailed information here:
https://docs.microsoft.com/microsoftteams/plan-auto-attendant-call-queue?WT.mc_id=M365-MVP-5004286
https://docs.microsoft.com/microsoftteams/plan-auto-attendant-call-queue?WT.mc_id=M365-MVP-5004286
- Bipin-prakashJul 08, 2022Brass ContributorYes. Call queues and auto attendants are the way to go. You should be able to route calls to different agents based on criteria (round robin Etc.) Here is a video guide to guide you through the setup https://www.youtube.com/watch?v=q_2vxkCDohQ
Hope this helps!
Best,
bp