Forum Discussion
Customer service with teams
Hi All, As a library service we are trying to set up a new service where people can come in to use teams to talk to employment support worker based elsewhere. The employment support workers would l...
Hi Shereefollant, I don't know if I understand your requirements correctly, but I gues you are looking for some kind of call center solution. Microsoft Teams provides a built-in feature for this: Auto Attendant and Call Queue. It's powerful and offers a lot of basic features. You can find some detailed information here:
https://docs.microsoft.com/microsoftteams/plan-auto-attendant-call-queue?WT.mc_id=M365-MVP-5004286
https://docs.microsoft.com/microsoftteams/plan-auto-attendant-call-queue?WT.mc_id=M365-MVP-5004286
- Yes. Call queues and auto attendants are the way to go. You should be able to route calls to different agents based on criteria (round robin Etc.) Here is a video guide to guide you through the setup https://www.youtube.com/watch?v=q_2vxkCDohQ
Hope this helps!
Best,
bp
