Sep 17 2020 08:12 AM
Good Morning,
We just received new Yealink 56A team phones for our office. One of the phones is having trouble logging into the company portal. It won't let us put our company email in, the phone just spins saying "Connecting to the company portal". I don't know what next step to take in order to get logged in to the phone.
I should also note that the phone is having a hard time connecting to VPN. We have registered the phones MAC number into the system and have it connected to the internet with an ethernet cable. We know the internet works because different phones will boot up no problem on the same cords. But this phone still isnt able to connect....?
What are your suggestion for these issues?
Thanks
Sep 18 2020 01:12 PM
SolutionAug 07 2021 02:43 AM
Sep 18 2020 01:12 PM
Solution