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GKBaker's avatar
GKBaker
Copper Contributor
Sep 17, 2020
Solved

Connection to the company portal Yealink 56A

Good Morning,   We just received new Yealink 56A team phones for our office.  One of the phones is having trouble logging into the company portal.  It won't let us put our company email in, the pho...
  • ChrisHoardMVP's avatar
    Sep 18, 2020
    Hi GKBaker

    I have seen this issue recently with that same model

    The solution, in this case, was that myself and the partner I was working assigned an E3 licence to that user with Intune enabled - this then enrolled the phone to Intune, and the partner was able to register it. It could very well be in your case it just needs an Intune licence added or turned on to enrol

    Let me know how you get on

    Best, Chris