SOLVED

Cannot add external users

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Occasional Contributor

Hey,

 

I am having some issues in regards to adding external users to in Teams.

When I try to add an external account, I am met with the "we didn't find any matches" message.

 

The following i set in AAD( I have a global admin account):

miclarsen1_0-1599724872892.png

The following is set in Teams admin center:

miclarsen1_1-1599724934762.png

 

So if these to settings does still not allow me to add external users, then what will? Not sure where else to look, so if anyone has a suggestion I am all ears :-). 

 

-Michael

 

3 Replies
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@miclarsen1 Hi, if you receive a "We didn't find any matches" error while trying to add a guest it usually means your organization doesn't allow guests. 

 

When did you enable the guest access? It can be quite a delay for the setting to take effect in all services (several hours).

 

I'm attaching this for reference/guidance, note the 24 hours delay as well.

 

https://docs.microsoft.com/en-us/microsoft-365/solutions/collaborate-as-team?view=o365-worldwide

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Hi @bec064,

 

Thank you for replying.

I agree that is what the message means.

The question is why am I getting this message, when seemingly adding external users should work, since I have set it to be allowed both in AAD and Teams admin center.

 

The thing is, could there be something else in place I need to consider, that could potentially be the cause of this?

Guess access was enabled on monday this week, so I recon that is not the problem.

 

Best regards,

Michael 

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@miclarsen1 Hello! Well, if you have verified all the settings in the above link it sure sounds a bit odd. Especially since you enabled it several days ago. 

 

Have you tried using PowerShell to verify and perhaps turn off / turn on again?

https://docs.microsoft.com/en-us/microsoftteams/guest-access-powershell#use-powershell-to-turn-guest...