Can't use Microsoft Teams for web

Using my personal Microsoft account, I signed up a while ago for Teams free tier.

now I can log into Teams on desktop app but I can't log in when accessing it through browser.

https://teams.microsoft.com/_#/licenseError?errorCode=GuestUserNotRedeemed

When I proceed with sign up, It takes me here:

https://signup.microsoft.com/create-account/signup?p

where I get this message:

and by pressing the Sign in button, the same process repeats again. so I'm stuck in a loop. what can I do now to use Microsoft Teams free on web and why is this happening?

How-to

microsoft teams

Settings

HotCakeX
Oct 29, 2020
So I just closed the Teams desktop app (while the browser tab with the error message was still open) and then it suddenly started loading Teams web!
so apparently as long as the Teams desktop app was open, I couldn't access the online version.
I hope this is not an intended feature.

5 Replies

Kam
Silver Contributor
Oct 30, 2020
HotCakeX Whaaat? You don't need to signup! I have unlimited Teams with my personal account even though I didn't signup and I don't have Microsoft 365.
- HotCakeX
  MVP
  Oct 30, 2020
  It's not about that,
  sign up with MSFT account is required for free Teams
  - Kam
    Silver Contributor
    Nov 02, 2020
    HotCakeX Interesting, I'll try signing up again with my alias account.
HotCakeX
MVP
Oct 29, 2020
So I just closed the Teams desktop app (while the browser tab with the error message was still open) and then it suddenly started loading Teams web!
so apparently as long as the Teams desktop app was open, I couldn't access the online version.
I hope this is not an intended feature.

Forum Discussion

Can't use Microsoft Teams for web