Forum Discussion
Can’t see members in Teams group
- Apr 28, 2021
Tchess
Try clearing cache and credential manager cache by following steps:- Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
- Go to File Explorer, and type in %appdata%\Microsoft\teams.
- Once in the directory, you’ll see a few of the following folders:
- a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
* %appdata%\Microsoft\teams\application cache\cache
- b. From within ‘Blob_storage’, delete any files that are located in here if any.
* %appdata%\Microsoft\teams\blob_storage
- c. From within ‘Cache’, delete all files.
* %appdata%\Microsoft\teams\Cache
- d. From within ‘databases’, delete all files.
* %appdata%\Microsoft\teams\databases
- e. From within ‘GPUCache’, delete all files.
* %appdata%\Microsoft\teams\GPUcache
- f. From within ‘IndexedDB’, delete the .db file.
* %appdata%\Microsoft\teams\IndexedDB
- g. From within ‘Local Storage’, delete all files.
* %appdata%\Microsoft\teams\Local Storage
- h. Lastly, from within ‘tmp’, delete any file.
* %appdata%\Microsoft\teams\tmp
For credential manager
Go to path - Control Panel\User Accounts\Credential Manager
And clear Microsoft's credentials
Hope this will solve the issue.
Hi Tchess,
I came across this issue in the App not listing the members and showing as 0 but was listing them online. The owners were listing ok though and I found that if I changed an owner to a member, it refreshed the list of members in the app and then listed them all. Then I just changed the user back to an owner etc.
If you have no other owners maybe either just add a test account or use the search box for a member and try the opposite and make them an owner then change it back?
This is clearly a refresh issue with the teams app and there seems to be no other way to force a refresh.