Forum Discussion
Can’t see members in Teams group
- Apr 28, 2021
Tchess
Try clearing cache and credential manager cache by following steps:- Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
- Go to File Explorer, and type in %appdata%\Microsoft\teams.
- Once in the directory, you’ll see a few of the following folders:
- a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
* %appdata%\Microsoft\teams\application cache\cache
- b. From within ‘Blob_storage’, delete any files that are located in here if any.
* %appdata%\Microsoft\teams\blob_storage
- c. From within ‘Cache’, delete all files.
* %appdata%\Microsoft\teams\Cache
- d. From within ‘databases’, delete all files.
* %appdata%\Microsoft\teams\databases
- e. From within ‘GPUCache’, delete all files.
* %appdata%\Microsoft\teams\GPUcache
- f. From within ‘IndexedDB’, delete the .db file.
* %appdata%\Microsoft\teams\IndexedDB
- g. From within ‘Local Storage’, delete all files.
* %appdata%\Microsoft\teams\Local Storage
- h. Lastly, from within ‘tmp’, delete any file.
* %appdata%\Microsoft\teams\tmp
For credential manager
Go to path - Control Panel\User Accounts\Credential Manager
And clear Microsoft's credentials
Hope this will solve the issue.
Tchess Hi,
We are experiencing the same issue. One member of the group can see all 15 members under the 'Manage Team' area, but another sees 0.
- AaHoltklimpenMay 25, 2020Copper Contributor
Nick_Cooling ProximityIT
We are experiencing the same issue over different tenants. I suspect its a capacity problem due to the usage of Teams in this covid-19 time..