Forum Discussion

Tchess's avatar
Tchess
Copper Contributor
Mar 25, 2020

Can’t see members in Teams group

I’m an owner in Teams, but I can’t see the Members list so that I know who I’ve already added and who I need to remove. Why can’t I see the list? I’ve checked all of the settings.
  • Rohit_Tiwari's avatar
    Apr 28, 2021

    Tchess 

    Try clearing cache and credential manager cache by following steps:

    1.   Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
    2.   Go to File Explorer, and type in %appdata%\Microsoft\teams.
    3.   Once in the directory, you’ll see a few of the following folders:

     

    1. a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

        *   %appdata%\Microsoft\teams\application cache\cache

    1. b.  From within ‘Blob_storage’, delete any files that are located in here if any.

        *   %appdata%\Microsoft\teams\blob_storage

    1. c.  From within ‘Cache’, delete all files.

        *   %appdata%\Microsoft\teams\Cache                                           

    1. d.  From within ‘databases’, delete all files.

        *   %appdata%\Microsoft\teams\databases

    1. e.  From within ‘GPUCache’, delete all files.

        *   %appdata%\Microsoft\teams\GPUcache

    1. f.  From within ‘IndexedDB’, delete the .db file.

        *   %appdata%\Microsoft\teams\IndexedDB

    1. g.  From within ‘Local Storage’, delete all files.

        *   %appdata%\Microsoft\teams\Local Storage

    1. h.  Lastly, from within ‘tmp’, delete any file.

        *   %appdata%\Microsoft\teams\tmp

    For credential manager
    Go to path - Control Panel\User Accounts\Credential Manager 
    And clear Microsoft's credentials

    Hope this will solve the issue.

Resources