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alexkonie's avatar
alexkonie
Copper Contributor
Nov 26, 2021

Can't log in to my own organisation after inactivity

Hi all,

I set up MS Teams for my own organisatin (Free version). I am the one who set it up and the only one in the organisation. I haven't used it for a few months and when tried to set up calls with clients recently, I found that I can no longer log in. 

 

It let's me select <ABC> org when logging in, go through the verification process, but then I get the following message: "You don't have access to the <ABC> org in Teams. Select another org, or contact your admin for more details."

 

I have tried deleting the cache, uninstalling and reinstalling Teams but with no result. I have tried using the web app and desktop app, Chrome and Microsoft Edge.

 

Any advice?

 

Administrator
microsoft teams

3 Replies

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  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    MVP
    Nov 27, 2021
    Hi, as it been months it could be that is has been deleted if you haven't been active/signed in? I know Microsoft introduced automatic license expiration of 3 months for Teams free orgs. missing activity. This because so many people create Teams free orgs. without using them.

    So probably you need to set one up again but with a different account. You have access to Azure AD free when using Teams free so to verify you can also try signing in here https://portal.azure.com If no luck, probably not there anymore. Do this with a separate browser profile or InPrivate / Incognito mode.
    • alexkonie's avatar
      alexkonie
      Copper Contributor
      Nov 28, 2021
      Thank you for your response. I think it did get deleted, but I wish I got notified about that before it happened. I was working for a client for a few months and had no need to use my Teams account, which doesn't mean I wasn't going to want to go back and use it now that the contract is over! Unfortunate. Thank you for your help Christian.

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Hi all,

I set up MS Teams for my own organisatin (Free version). I am the one who set it up and the only one in the organisation. I haven't used it for a few months and when tried to set up calls with clients recently, I found that I can no longer log in. 

 

It let's me select <ABC> org when logging in, go through the verification process, but then I get the following message: \"You don't have access to the <ABC> org in Teams. Select another org, or contact your admin for more details.\"

 

I have tried deleting the cache, uninstalling and reinstalling Teams but with no result. I have tried using the web app and desktop app, Chrome and Microsoft Edge.

 

Any advice?

 

","body@stringLength":"786","rawBody":"

Hi all,

I set up MS Teams for my own organisatin (Free version). I am the one who set it up and the only one in the organisation. I haven't used it for a few months and when tried to set up calls with clients recently, I found that I can no longer log in. 

 

It let's me select <ABC> org when logging in, go through the verification process, but then I get the following message: \"You don't have access to the <ABC> org in Teams. Select another org, or contact your admin for more details.\"

 

I have tried deleting the cache, uninstalling and reinstalling Teams but with no result. I have tried using the web app and desktop app, Chrome and Microsoft Edge.

 

Any advice?

 

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Can't log in to my own organisation after inactivity","moderationData":{"__ref":"ModerationData:moderation_data:3010926"},"body":"Hi, as it been months it could be that is has been deleted if you haven't been active/signed in? I know Microsoft introduced automatic license expiration of 3 months for Teams free orgs. missing activity. This because so many people create Teams free orgs. without using them.

So probably you need to set one up again but with a different account. You have access to Azure AD free when using Teams free so to verify you can also try signing in here https://portal.azure.com If no luck, probably not there anymore. Do this with a separate browser profile or InPrivate / Incognito mode.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-11-27T13:39:39.595-08:00","lastPublishTime":"2021-11-27T13:39:39.595-08:00","metrics":{"__typename":"MessageMetrics","views":1299},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3009692/message:3010926","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzMDExNTk5LDMwMTE1OTk","node":{"__ref":"ForumReplyMessage:message:3011599"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3011599":{"__typename":"ModerationData","id":"moderation_data:3011599","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3011599":{"__typename":"ForumReplyMessage","uid":3011599,"id":"message:3011599","revisionNum":1,"author":{"__ref":"User:user:1230696"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3010926"},"conversation":{"__ref":"Conversation:conversation:3009692"},"subject":"Re: Can't log in to my own organisation after inactivity","moderationData":{"__ref":"ModerationData:moderation_data:3011599"},"body":"Thank you for your response. I think it did get deleted, but I wish I got notified about that before it happened. I was working for a client for a few months and had no need to use my Teams account, which doesn't mean I wasn't going to want to go back and use it now that the contract is over! Unfortunate. Thank you for your help Christian.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-11-28T02:48:36.357-08:00","lastPublishTime":"2021-11-28T02:48:36.357-08:00","metrics":{"__typename":"MessageMetrics","views":1251},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3009692/message:3011599","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzMDExNjMwLDMwMTE2MzA","node":{"__ref":"ForumReplyMessage:message:3011630"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3011630":{"__typename":"ModerationData","id":"moderation_data:3011630","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3011630":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:588790"},"id":"message:3011630","revisionNum":1,"uid":3011630,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3011599"},"conversation":{"__ref":"Conversation:conversation:3009692"},"subject":"Re: Can't log in to my own organisation after inactivity","moderationData":{"__ref":"ModerationData:moderation_data:3011630"},"body":"Np. 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