Forum Discussion
Can not assign phone number to licensed user
Hi Andrew,
it seems that available number types depend on country/region.
For UK all number types are available. Germany seems to be limited to 'call queue', 'auto attendant' and 'dedicated conference bridge'.
Does that mean there is no O365 phone system available for german users?
Hi Andrew Hodges,
it took just one day to get user phone numbers after submitting the request form from https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany
New phone numbers are now listed with number type "Users". But when editing one of the numbers to assign it to a user there are no search results. This happens even with full mail addresses of licensed users.
Any hint?
Users won't show if you haven't assigned a license to them. Check below. If that's not it check the old legacy portal as I had issues with the Teams Admin centre when doing this in our tenant. If that still doesnt work then raise a ticket with Microsoft to help you out.
Hi Andrew Hodges,
problem solved by:
- being patient and waiting a few hours after license assignment
- using "legacy portal / voice / voice users" for number assignment
It does not work in Teams admin center and it does also not work in legacy portal under "voice/phone numbers". That's all 🙂
Thanks a lot (y)
Hi Andrew Hodges,
just submitted a phone number request.
Apparently getting phone numbers in Germany is not as simple as a few mouse clicks.
Thank you very much.
Facing the same issue and open a support ticket too and not solve yet (Less than 30min). My assumption and article says this is due to replication in Teams and M365 microservices in the M365 fabric.
Cannot assign phone number to licensed user - Microsoft Teams Calling (deployskypeforbusiness.com)
