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harminderchagger's avatar
harminderchagger
Copper Contributor
Jan 13, 2021

Camera showing Black Screen only when using Teams app, works with Web version

Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
Microsoft Teams
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  • raphaj's avatar
    raphaj
    Jan 30, 2021

    harminderchagger 

     

    I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:

     

    1) Reboot into Mac

    2) Download/Open Teams app on Mac

    3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)

    4) Reboot into Windows and the camera on Teams should be working again.

     

    HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.

     

    It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon

jimpapi's avatar
jimpapi
Copper Contributor
Feb 27, 2021
Hello to everyone. I solved my problem by changing the zoom settings

Open zoom>settiings>video>advanced>video capturing method> Media Foundation (non auto nor Direct show)

Restart the system in mac os test camera then restart to windows...problem Solved!
  • dylan_k's avatar
    dylan_k
    Copper Contributor
    Nov 17, 2021
    Changing the setting to Media Foundation is what worked for me. Thank you for sharing.

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