SOLVED

Camera not working in teams

%3CLINGO-SUB%20id%3D%22lingo-sub-1452733%22%20slang%3D%22en-US%22%3ECamera%20not%20working%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1452733%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20using%20the%20desktop%20app%20for%20Microsoft%20teams%20on%20windows%20ten%2C%20when%20I%20try%20to%20use%20the%20camera%20in%20calls%20it%20will%20briefly%20work%20while%20joining%20then%20go%20to%20a%20black%20screen%20once%20I%20enter%20the%20call.%20The%20camera%20works%20on%20other%20programs%20and%20when%20I%20do%20a%20test%20call%20it%20works.%20I%20have%20also%20checked%20permissions%20so%20I%20don't%20know%20what%20the%20problem%20is.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1452733%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1487574%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20not%20working%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1487574%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F694634%22%20target%3D%22_blank%22%3E%40GThomas770%3C%2FA%3E%26nbsp%3B%20First%2C%20you'll%20want%20to%20make%20sure%20you%20are%20using%20an%20approved%20device%20for%20Teams%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fmicrosoft-teams%2Facross-devices%2Fdevices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fmicrosoft-teams%2Facross-devices%2Fdevices%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThen%20you%20may%20benefit%20from%20watching%20a%20how-to%20video%20regarding%20video%20settings%2C%20like%20this%20one%3A%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.bing.com%2Fvideos%2Fsearch%3Fq%3DBest%2Bvideo%2Bsettings%2Bfor%2BTeams%26amp%3Bdocid%3D608029586371838123%26amp%3Bmid%3D80AD33ED8C121B0C5FD180AD33ED8C121B0C5FD1%26amp%3Bview%3Ddetail%26amp%3BFORM%3DVIRE%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.bing.com%2Fvideos%2Fsearch%3Fq%3DBest%2Bvideo%2Bsettings%2Bfor%2BTeams%26amp%3Bdocid%3D608029586371838123%26amp%3Bmid%3D80AD33ED8C121B0C5FD180AD33ED8C121B0C5FD1%26amp%3Bview%3Ddetail%26amp%3BFORM%3DVIRE%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFinally%2C%20you%20could%20search%20the%20community%20for%20%22camera%20not%20working%22%20to%20see%20other%20posts%20that%20may%20be%20applicable%20to%20your%20situation.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1493165%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20not%20working%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1493165%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue%20with%20a%20Surface%20Pro%206.%3CBR%20%2F%3E%26nbsp%3BCamera%20works%20fine%20in%20other%20apps.%20Works%20fine%20in%20Teams%20web%20app%20and%20when%20making%20test%20call%20but%20when%20joining%20a%20meeting%20while%20using%20desktop%20app%20it%20will%20go%20black%20and%20sometimes%20freeze%20Teams.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1875140%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20not%20working%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1875140%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F711634%22%20target%3D%22_blank%22%3E%40andrew45%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDid%20you%20ever%20find%20a%20solution%20for%20this%3F%20Preview%20working%20but%20Meeting%20video%20does%20not%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Visitor

I'm using the desktop app for Microsoft teams on windows ten, when I try to use the camera in calls it will briefly work while joining then go to a black screen once I enter the call. The camera works on other programs and when I do a test call it works. I have also checked permissions so I don't know what the problem is.

3 Replies
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hello @GThomas770  First, you'll want to make sure you are using an approved device for Teams  https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices

 

Then you may benefit from watching a how-to video regarding video settings, like this one:  https://www.bing.com/videos/search?q=Best+video+settings+for+Teams&docid=608029586371838123&mid=80AD...

 

Finally, you could search the community for "camera not working" to see other posts that may be applicable to your situation.

Highlighted

I have the same issue with a Surface Pro 6.
 Camera works fine in other apps. Works fine in Teams web app and when making test call but when joining a meeting while using desktop app it will go black and sometimes freeze Teams.

Highlighted

@andrew45 

Did you ever find a solution for this? Preview working but Meeting video does not?