Forum Discussion

Copper Contributor

Jun 09, 2020

Solved

Camera not working in teams

I'm using the desktop app for Microsoft teams on windows ten, when I try to use the camera in calls it will briefly work while joining then go to a black screen once I enter the call. The camera work...

microsoft teams

ThereseSolimeno
Jun 24, 2020
Hello GThomas770 First, you'll want to make sure you are using an approved device for Teams https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices

Then you may benefit from watching a how-to video regarding video settings, like this one: https://www.bing.com/videos/search?q=Best+video+settings+for+Teams&docid=608029586371838123&mid=80AD33ED8C121B0C5FD180AD33ED8C121B0C5FD1&view=detail&FORM=VIRE

Finally, you could search the community for "camera not working" to see other posts that may be applicable to your situation.

ThereseSolimeno

Former Employee

Jun 24, 2020

Hello GThomas770 First, you'll want to make sure you are using an approved device for Teams https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices

Then you may benefit from watching a how-to video regarding video settings, like this one: https://www.bing.com/videos/search?q=Best+video+settings+for+Teams&docid=608029586371838123&mid=80AD33ED8C121B0C5FD180AD33ED8C121B0C5FD1&view=detail&FORM=VIRE

Finally, you could search the community for "camera not working" to see other posts that may be applicable to your situation.