Forum Discussion

Copper Contributor

Jun 09, 2020

Solved

Camera not working in teams

I'm using the desktop app for Microsoft teams on windows ten, when I try to use the camera in calls it will briefly work while joining then go to a black screen once I enter the call. The camera work...

microsoft teams

ThereseSolimeno
Jun 24, 2020
Hello GThomas770 First, you'll want to make sure you are using an approved device for Teams https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices

Then you may benefit from watching a how-to video regarding video settings, like this one: https://www.bing.com/videos/search?q=Best+video+settings+for+Teams&docid=608029586371838123&mid=80AD33ED8C121B0C5FD180AD33ED8C121B0C5FD1&view=detail&FORM=VIRE

Finally, you could search the community for "camera not working" to see other posts that may be applicable to your situation.

andrew45

Copper Contributor

Jun 26, 2020

I have the same issue with a Surface Pro 6.
Camera works fine in other apps. Works fine in Teams web app and when making test call but when joining a meeting while using desktop app it will go black and sometimes freeze Teams.

StephanGee

Iron Contributor

Nov 10, 2020

andrew45

Did you ever find a solution for this? Preview working but Meeting video does not?