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Calls coming in on BTC App kick me out of MS Teams meetings
Our company uses Bell Total Connect (BTC) desktop app. When I am logged into the app, doesn't matter if DND is turned on or not, if a call comes in while I am in a MS Teams meeting, I am disconnecte...
MaggieH I doubt its the unplugging, more that the other app is trying to take control of the headset which results in the call dropping. These HID controls are very temperamental unfortunately, my only suggestion would be to see if there are settings in the other app to get it to ring on a the laptop speaker or something like that, sometimes that avoids issues.
We have had no complaints, however, we did tell our staff to close the BTC app before a Teams meeting as a work around. I personally rarely get external calls, so I leave it closed until a vmail comes into my email, then I open it to call back. For all internal calls most of us use Teams.
MaggieH Thanks for the reply. I have also instructed our staff to close each app as needed.
MarkDiFelice It is due to the intelligence of headset. This issue does not happen when I use a Leitner corded headset. There is no software intelligence in the Leitner headset. As soon as I use Microsoft Teams headsets they dominate Teams causing both apps to crash.
