SOLVED

Calls being placed on hold after sharing screen

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Contributor

Just go our first CCX device for testing and I just tried to test a screen sharing while on an audio only call on the CCX.

 

I have Windows 10 with Teams along with a CCX 500 phone.  My colleague has Windows 10 and the Teams client, and a headset.  I was talking to him via the CCX and he tried to share screens with me, on his end no errors, on my end absolutely nothing happened.  Then I tried to share my screen with him from my computer and it put our audio call on the CCX immediately on hold, on the computer it had the small "Lets talk" button in the bottom right, if you click that still no audio.  Of note even with a VVX device and Teams, we had similar behavior of having the call put on hold.  My hope was getting a CCX device would have solved this issue.  In Skype this worked without issue.

5 Replies
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I opened a ticket with MS support and Polycom support, and they both mentioned this is an issue that is currently being assessed, hopefully MS/Polycom has BTOE or similar for CCX devices up there sleeves soon.  As companies are trying to follow Microsoft guidance and move to Teams, not having fundamental features especially with respect to devices makes it challenging to adopt for users.  We choose Polycom equipment because of there tight relationship they have with MS, sadly they seem to be having challenges creating a seamless experience for customers that are adopting.  Between this and Polycom Trio woes in my boardroom, it has not been the best teams adoption scenario at my company.

 

Here is the user voice on this one please vote so it can be resolved!

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36597118-teams-places-current-...

 

Hopefully tagging some SME will garner some extra attention to this one!

@Kruthika Ponnusamy  @Ilya Bukshteyn @Jeff Schertz 

 

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Best Response confirmed by itsbrad (Contributor)
Solution

@itsbrad yes we have “better together” coming for all Teams Phones, and it will be much better than BToE as it will be done via the cloud not a dedicated cable between the phone and PC.  That will come hopefully next 1-2 quarters. 

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Thanks for the update that certainly helps, however it makes it challenging to move forward now, 1 - 2 quarters is a fairly long way out! Any work around would be appreciated.
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@itsbrad we don’t have a quick workaround specifically for BToE.  @Kruthika Ponnusamy thoughts on the call on hold issue?

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@Ilya Bukshteyn @Kruthika Ponnusamy  any update on this issue 6 months later?