Forum Discussion

itsbrad's avatar
itsbrad
Iron Contributor
Feb 12, 2020
Solved

Calls being placed on hold after sharing screen

Just go our first CCX device for testing and I just tried to test a screen sharing while on an audio only call on the CCX.   I have Windows 10 with Teams along with a CCX 500 phone.  My colleague h...
CCX
microsoft teams
Screen sharing
  • Ilya Bukshteyn's avatar
    Ilya Bukshteyn
    Feb 13, 2020

    itsbrad yes we have “better together” coming for all Teams Phones, and it will be much better than BToE as it will be done via the cloud not a dedicated cable between the phone and PC.  That will come hopefully next 1-2 quarters. 

  • adriansin's avatar
    adriansin
    Copper Contributor
    Nov 24, 2021
    Is there an update/work around when a user (desktop) calls another user (phone) and when the user (phone) shares screen the call gets put on hold? Does the call have to be desktop to desktop in order to share screen properly?
    • KruthikaPonnusamy's avatar
      KruthikaPonnusamy
      Icon for Microsoft rankMicrosoft
      Nov 24, 2021
      If you are in better together mode, the call does not go on hold during screen share. When you are not in better together mode, the desktop screen share will put the call on hold because the same 2 people cannot be active from 2 different endpoints. This is not peculiar to devices, this will be the same experience if you were on mobile and tried to share screen from desktop.
      • adriansin's avatar
        adriansin
        Copper Contributor
        Nov 24, 2021

        KruthikaPonnusamy I have Teams 1.4.00.3.1569. I don't see the "New Meeting Experience" setting in Settings to turn on. Maybe it's already on?

        I have a different solution. 

        • Create a "Teams Meeting" through Outlook Calendar by creating a calendar event and clicking Teams Meeting at the top.
        • Invite all parties to the meeting.
        • Join through the phone (mic and audio) and your computer (office or remote desktop) by clicking the Teams Meeting link.
        • When prompted, click to "Add Device".
        • Share screen will now work for all parties.
        For the person joining with phone and computer, you will only see one person under the participant list, rather than two separate instances of the same person.
    • itsbrad's avatar
      itsbrad
      Iron Contributor
      Nov 24, 2021

      adriansin 

       

      These days we normally get the join second device message so you should be able to add the computer to the call, and share the screen.  This has even worked for us on VVX series phones that are not Teams certified.  More info can be found here -> https://support.microsoft.com/en-us/office/join-a-teams-meeting-on-a-second-device-c28e7407-183b-46ea-ab17-2212700e5f41

Resources