Forum Discussion
Auto Attendant 'Voice Recognition' transferring to Teams
Not sure how long this has been the behavior, but recently we've had two separate Teams receive voicemails from an outside caller even though they're not set to be an endpoint in an auto attendant.
We've had the "dial by name" feature enabled on our main Auto Attendant for a while and have not seen this behavior before (admittedly I haven't previously tested for it), but in the past week this has happened twice to two separate Teams and I can reproduce the situation.
Here's what happens:
1) External caller calls our main line, the Auto Attendant picks up and plays the recording of dial options and "say the name of the person you are trying to reach".
2) External caller says our company name, e.g. "contoso".
3) Auto attendant says "Connecting you to Contoso Employees". We have an org-wide Team called "Contoso Employees" that is now being dialed.
4) Line rings a few times, then "Contoso Employees is not available. Please leave a message *beep*" is heard.
5) Caller leaves a message. Everyone on the Team (since it's an org-wide team, that's everyone) receives an email with the voicemail.
This is not an ideal behavior, and there's lots of ways it could be potentially abused. I could not find any way to exclude a group/Team from the "dial by name" that did not also exclude all the users in the group/Team.
Hi Stephan Swinford
What about an include rule in the dial scope with a custom user group?
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant#dial-scope
Let me know how you get on
Best, Chris
3 Replies
- Hello,
One of my customer is experiencing the same issue except it's finding a distribution group instead of a Team or O365 Group. Someone said "Chicago" and it rang all 100+ users and left them an individual voicemail! When I add the Distribution Group to "Exclude" none of the users in that group can be found now. Their "Include" is all online users. The have multiple offices and each office has it's own dial by name directory which is capable of searching for any employee no matter the office. Any ideas on this one? Hi Stephan Swinford
What about an include rule in the dial scope with a custom user group?
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant#dial-scope
Let me know how you get on
Best, Chris- Thanks Christopher, using an 'include' rule worked. I actually just added the org-wide Team in the include list and kept the exclude group I previously set. This is now preventing callers accidently voice-dialing a Team.
