Forum Discussion
Autopilot and Replaced motherboard
When a device got it's motherboard replaced, the hardware hash is changed. So when this device is wiped autopilot doesn't work because of the change hardware hash. So you have to create a new autopilot csv and reregister the device. The question i have is: Is it possible to unregister a already enrolled device that got the motherboard replace, and reregister the device with the new hardware hash without factory resetting the device. So the user doesn't have to start all over with enrolling the device.
7 Replies
There is https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr for this:
Motherboard Replacement (MBR)
If a motherboard replacement is needed on a Windows Autopilot device, the following process is recommended:
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#deregister-the-autopilot-device-from-the-autopilot-program from Windows Autopilot
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#replace-the-motherboard
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#capture-a-new-autopilot-device-id-4k-hh-from-the-device
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#reregister-the-repaired-device-using-the-new-device-id with Windows Autopilot
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#reset-the-device
- https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#return-the-repaired-device-to-the-customer
Hi Roland,
that should be possible, can you try this? Go and find the device by taking the serial number and delete it from Autopilot. After this go to the device and grab the hash again and upload it to the portal. If you already have the convert all assigned devices to Autopilot devices switch on on the Autopilot profile, this might also work (I didn't tested the convert for a replaced motherboard scenario). In theory, the switch will take care of gathering the hardware hash fully automatically after the change of the motherboard and you don't have to use the script. You can verify this by looking up the new serial number after replacement of the motherboard.
I didn't tested this scenario myself but I think it should work.
best,
OliverIn my testing, it is best to upload the new HH# and reset the device. Remove the previous device entry by un-enrolling from Company Portal, delete from Intune and Azure AD.
If you don't do above, there are follow-on issues with device compliance, getting policies (depending on what policies you have set).
Regards,
Shuchi.
Hi,
I am seeing the same that Shuchi wrote. delete it and start over, that works best.
Regards,
Jörgen
