Forum Discussion

RonaldvdMeer's avatar
RonaldvdMeer
Iron Contributor
Jan 10, 2019

Autopilot and Replaced motherboard

When a device got it's motherboard replaced, the hardware hash is changed. So when this device is wiped autopilot doesn't work because of the change hardware hash. So you have to create a new autopil...
Autopilot
Intune
Karsten Kleinschmidt's avatar
Karsten Kleinschmidt
Copper Contributor
Jul 07, 2021

RonaldvdMeer 

 

There is https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr for this: 

 

Motherboard Replacement (MBR)

If a motherboard replacement is needed on a Windows Autopilot device, the following process is recommended:

  1. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#deregister-the-autopilot-device-from-the-autopilot-program from Windows Autopilot
  2. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#replace-the-motherboard
  3. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#capture-a-new-autopilot-device-id-4k-hh-from-the-device
  4. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#reregister-the-repaired-device-using-the-new-device-id with Windows Autopilot
  5. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#reset-the-device
  6. https://docs.microsoft.com/en-us/mem/autopilot/autopilot-mbr#return-the-repaired-device-to-the-customer