Forum Discussion

RonaldvdMeer's avatar
RonaldvdMeer
Iron Contributor
Jan 10, 2019

Autopilot and Replaced motherboard

When a device got it's motherboard replaced, the hardware hash is changed. So when this device is wiped autopilot doesn't work because of the change hardware hash. So you have to create a new autopil...
Autopilot
Intune
Shuchi Mehta's avatar
Shuchi Mehta
Brass Contributor
Feb 07, 2019

In my testing, it is best to upload the new HH# and reset the device.  Remove the previous device entry by un-enrolling from Company Portal, delete from Intune and Azure AD.  

 

If you don't do above, there are follow-on issues with device compliance, getting policies (depending on what policies you have set). 

 

Regards,

Shuchi.

SweJorgenMVP's avatar
SweJorgenMVP
MVP
Feb 07, 2019

Hi,

I am seeing the same that Shuchi wrote. delete it and start over, that works best.

Regards,
Jörgen

  • Oliver Kieselbach's avatar
    Oliver Kieselbach
    MVP
    Feb 07, 2019

    :-) don't get me wrong I do the same as Shuchi and Jörgen, delete and start over again, but what Ronald asked was, if it is possible. My answer was regarding this, yes I think so but I didn't tested this out in production and can't tell about reliability. My way is to cleanup and start over again. But if Roland wants to try I think it is possible. Recommendation from my side is also the cleanup as this is the way I use in production also and this is working solid.

     

    best,

    Oliver

    • dj562006's avatar
      dj562006
      Copper Contributor
      Jul 03, 2019

      Oliver Kieselbach I was unable to delete the hardware id from autopilot because it said that it needed to be deleted from associated intune devices first and when I tried to upload a the new hardware id it errored because it already had a match to that service tag. If I delete the device wont it uninstall all the apps, etc? So I dont think there is a way to do an in place update of the hardware id if the motherboard gets replaced? I have 2 that I need to do but dont want to wipe the devices if I dont have to. 

      • Oliver Kieselbach's avatar
        Oliver Kieselbach
        MVP
        Jul 08, 2019

        Hi dj562006, there is a correlation between the objects now, Autopilot with Azure AD device and Intune device records. If you need to replace the hardware I think a wipe is the way to be 100% sure that it works.... obviously. What you could test out is to change the motherboard and turn on the Autopilot checkbox "convert all targeted autopilot device". Maybe you will change the board and the switch will pick up the new hardware id/properties. Never really tested this. Would be interesting to know if this works.

         

        best,

        Oliver