Forum Discussion
Autopilot and Replaced motherboard
Hi Roland,
that should be possible, can you try this? Go and find the device by taking the serial number and delete it from Autopilot. After this go to the device and grab the hash again and upload it to the portal. If you already have the convert all assigned devices to Autopilot devices switch on on the Autopilot profile, this might also work (I didn't tested the convert for a replaced motherboard scenario). In theory, the switch will take care of gathering the hardware hash fully automatically after the change of the motherboard and you don't have to use the script. You can verify this by looking up the new serial number after replacement of the motherboard.
I didn't tested this scenario myself but I think it should work.
best,
Oliver
In my testing, it is best to upload the new HH# and reset the device. Remove the previous device entry by un-enrolling from Company Portal, delete from Intune and Azure AD.
If you don't do above, there are follow-on issues with device compliance, getting policies (depending on what policies you have set).
Regards,
Shuchi.
Hi,
I am seeing the same that Shuchi wrote. delete it and start over, that works best.
Regards,
Jörgen:-) don't get me wrong I do the same as Shuchi and Jörgen, delete and start over again, but what Ronald asked was, if it is possible. My answer was regarding this, yes I think so but I didn't tested this out in production and can't tell about reliability. My way is to cleanup and start over again. But if Roland wants to try I think it is possible. Recommendation from my side is also the cleanup as this is the way I use in production also and this is working solid.
best,
Oliver
